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Suttons Adolygiadau | Adolygiadau Gwasanaeth Cwsmeriaid ar gyfer {{merchantUrl}} | Feefo

Arddangos pob 24,196 adolygiad

Sandra Bishop

Dilyswyd gan Feefo

GBR

15 days ago

What Sandra Bishop said about Suttons:

Not as advertised and expensive and beefwelly response

Terrible service , beefwelly reply to my complaint on receiving sub standard plants

Naomi

Suttons

4 hours ago

Thank you for taking the time to leave your review. We are very sorry to hear about your experience and apologise for both the poor quality of the plants you received and the delay in responding to your complaint. This is not the standard of service we aim to provide. We appreciate your feedback, as it helps us identify where we need to improve. We hope we have now been able to resolve this matter for you, and we sincerely apologise for the disappointment and inconvenience caused. Kindest regards, Naomi, Suttons Customer Care.

Sandra Bishop

2 hours ago

What have you done to resolve this issue, hopefully sending me a refund ?? Your email is blank ? Thanks sandra

Product reviews

Naomi

Suttons

4 hours ago

We appreciate you taking the time to leave a review and are very sorry to hear that the Dahlia Showstopper Trio plants were not of the expected quality. We have checked our records and could not find that we received an email from you regarding this issue, so we're sorry we weren't able to assist sooner. We have now resolved the matter for you, and you should shortly receive a separate email confirming the actions we have taken. We remain committed to providing healthy, high-quality plants and excellent customer service, and we're sorry we fell short on this occasion. Kindest regards, Naomi, Suttons Customer Care.

Sandra Bishop

2 hours ago

I did send you a complaint and asked for refund?

Dyddiad y pryniant: 02/06/2026

Rex Smith

Dilyswyd gan Feefo

GBR

3 hours ago

What Rex Smith said about Suttons:

Very saisfied customer

Knowlegeable and helpful

Product reviews

Dyddiad y pryniant: 16/06/2026

Jan Nutton

Dilyswyd gan Feefo

GBR

23 days ago

What Jan Nutton said about Suttons:

Not very good

Justine

Suttons

16 days ago

Thank you for your review We’re sorry to hear you were disappointed with the service and that your experience did not meet expectations. This is not the standard we aim to provide, and we appreciate you taking the time to leave your feedback. Best wishes, Justine, Suttons Customer Care.

Jan Nutton

16 days ago

In response to your email you state you have sent an email with a resolution but have not received any

Jan Nutton

16 days ago

Still waiting for a response

Naomi

Suttons

5 hours ago

I'm sorry to hear that you did not receive our previous email, and I also apologise for the delay in responding to you. To resolve this for you, we have arranged to send another plant. This is currently scheduled for despatch in late August, and you will receive a confirmation email once it has been sent. Thank you for your patience and understanding, and we apologise again for the inconvenience caused. Kindest regards, Naomi, Suttons Customer Care.

Jan Nutton

5 hours ago

I will keep this conversation open until I'm satisfied that the replacement Plant has arrived in better condition than the previous one and will contact you again on e received

Product reviews

Justine

Suttons

16 days ago

Thank you for your review We’re sorry to hear the clematis arrived in such poor condition and that your efforts to revive it were unsuccessful. We appreciate how disappointing this must have been, particularly after taking the time to care for the plant and feeling that your earlier contact did not provide a satisfactory outcome. I have emailed directly with a resolution. Best wishes, Justine, Suttons Customer Care.

Dyddiad y pryniant: 25/05/2026

John Devine

Dilyswyd gan Feefo

GBR

5 hours ago