Emailed them a week ago to ask if my cat's condition would be covered, never replied and now she may have to be put down because even though I'm paying for insurance, they haven't had any...
Read more
CX
SPCA Pet Insurance
1 month ago
Hi there,
Thank you for sharing your review with us, I appreciate your frustrations and I am sorry to hear about your Cat, I wish for the best.
I understand that you are awaiting a response to your email and we would love to be able to answer your query. To best assist you, it would be ideal to call you and confirm the email we have on file is correct and to understand which email address you sent your message to.
Can you please confirm if we can call you and provide assistance.
Kind regards,
Scott
Product reviews
CX
SPCA Pet Insurance
1 month ago
Hi there,
Thank you for sharing your review with us, I appreciate your frustrations and I am sorry to hear about your Cat, I wish for the best.
I understand that you are awaiting a response to your email and we would love to be able to answer your query. To best assist you, it would be ideal to call you and confirm the email we have on file is correct and to understand which email address you sent your message to.
Can you please confirm if we can call you and provide assistance.
Kind regards,
Scott
Dyddiad y pryniant: 28/05/2026
0
Rhannwch
MB
Manmia Soria Blake
Dilyswyd gan Feefo
NZL
1 month ago
What Manmia Soria Blake said about SPCA Pet Insurance:
Just perfect 👌 great coverage, great price, great team
Keep the good work
CX
SPCA Pet Insurance
1 month ago
Hi Manmia,
We are delighted to hear of the service that you received when speaking with our team member and that we have been able to provide you with cover that is suitable to your needs.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Perfect cover for my 3 fur babies & so easy to sign up.
CX
SPCA Pet Insurance
1 month ago
Hi Ginette,
We are happy to hear of the value that you have found in your cover and that arranging your policy was met with ease.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Hi Trudy,
It is wonderful to hear of the service that you received when speaking with our helpful team member and that we have been able to assist you with your insurance needs.
Thank you for taking the time out of your day to let us know about your experience, we really appreciate it.
Kind regards,
Alisa
Hi there,
Thank you for taking the time to share your review with us, we really appreciate it and are pleased that we have been able to assist you with your insurance needs.
Kind regards,
Alisa
Hi there,
Thank you for your feedback. We’re pleased to hear our staff were helpful and that you received good follow up on your enquiry. We appreciate your support and look forward to assisting you again in the future.
Kind regards,
Scott
Hi there,
Thank you for your lovely feedback. We’re thrilled to hear you received fabulous customer service. Providing a positive experience for our customers is always our goal, and we truly appreciate your support.
Kind regards,
Scott
Product reviews
Dyddiad y pryniant: 20/05/2026
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
1 month ago
What wenanted
CX
SPCA Pet Insurance
1 month ago
Hi there,
Thank you for taking the time to share your review with us, we really appreciate it and are pleased that we have been able to assist you with your insurance needs.
Kind regards,
Alisa
Customer Service was very helpful and made our decision to sign up so easy.
CX
SPCA Pet Insurance
1 month ago
Hi there,
We are always happy to hear of the great service our customers receive when speaking with our team members and that arranging your cover was made easy.
Thank you for taking the time to let us know about your experience, we really appreciate it.
Kind regards,
Alisa
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.