The bee fell off the bangle within a week of being received I contacted Silver by mail and they have offered to replace it but I am overseas until next June so I can't wear my purchase and can't get...
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Customer Service
Silver by Mail
9 years ago
Dear Mrs Appleby,
Thank you for your feedback. We sincerely apologise that you experienced a problem with the Bumble Bee Bangle. Please note that we have noted on your account that we are happy to receive your bangle when you return to the UK and will process through with a replacement for you. Once again we sincerely apologise for this matter and the disappointment and inconvenience this has caused.. Kindest Regards, Pip @ Silver by Mail.
Product reviews
Customer Service
Silver by Mail
9 years ago
Dear Mrs Appleby, Thank you for your feedback. We sincerely apologise that you experienced a problem with the Bumble Bee Bangle. Please note that we have noted on your account that we are happy to receive your bangle when you return to the UK and will process through with a replacement for you. Once again we sincerely apologise for this matter and the disappointment and inconvenience this has caused.. Kindest Regards, Pip @ Silver by Mail.
Earrings much smaller than the impression given by your illustration.
Customer Service
Silver by Mail
9 years ago
Dear Mr Cunningham,
Thank you for your feedback. Please be advised that we do provide size measurements within the description of the products. To further assist our customers we are currently processing model images for all of our earrings so that our customers are able to view the items as they would look on the person. We apologise that you were not completely satisfied with your purchase. If you require to discuss this further, our customer services team will be happy to help you. Kindest regards, Pip @ Silver by Mail
Product reviews
Customer Service
Silver by Mail
9 years ago
Dear Mr Cunningham,Thank you for your feedback. Please be advised that we do provide size measurements within the description of the products. To further assist our customers we are currently processing model images for all of our earrings so that our customers are able to view the items as they would look on the person. We apologise that you were not completely satisfied with your purchase. If you require to discuss this further, our customer services team will be happy to help you. Kindest regards, Pip @ Silver by Mail
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Thank you for your feedback. We sincerely apologise that you experienced a problem with the Bumble Bee Bangle. Please note that we have noted on your account that we are happy to receive your bangle when you return to the UK and will process through with a replacement for you. Once again we sincerely apologise for this matter and the disappointment and inconvenience this has caused.. Kindest Regards, Pip @ Silver by Mail.