Thank you for your feedback. We sincerely apologise that you are unhappy with your purchase. Please be advised that the design of this necklace does mean that the rings are subject to moving. If you wish to discuss this matter with one of our customer services representatives, we would be happy to look into whether we might be able to solder the rings together for you. Once again we apologise for this matter and hope we can rectify this shortly for you. Kindest Regards, Pip @ Silver by Mail
Customer Service
Silver by Mail
9 years ago
Thank you for your feedback. We sincerely apologise that you are unhappy with your purchase. Please be advised that the design of this necklace does mean that the rings are subject to moving. If you wish to discuss this matter with one of our customer services representatives, we would be happy to look into whether we might be able to solder the rings together for you. Once again we apologise for this matter and hope we can rectify this shortly for you. Kindest Regards, Pip @ Silver by Mail
It did what it said it would do on tthe web site. So all good. To improve, this time of year, should allow for the returns to be longer due to the items been given as presents...
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.