Very good service from all staff
It would be good to have travel to the airport included.
Riviera Travel
Riviera Travel
13 days ago
Thank you for your review.
We are delighted to hear that you enjoyed your river cruise and that the service from all our staff was very good. We also appreciate your suggestion regarding airport transfers. Your feedback is important to us and will be shared with the relevant teams for consideration as we continue to enhance our holiday experience. We hope to welcome you on another cruise in the future.
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Riviera Travel
Riviera Travel
13 days ago
Thank you for your review.
We are pleased to hear that you had a very good holiday and found there were places of interest to visit. We appreciate your feedback regarding the timing of the gardens and your thoughts on the holiday's pace. We hope to welcome you on another Riviera Travel holiday in the future.
Dyddiad y pryniant: 28/07/2026
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
14 days ago
See previous comment.
Riviera Travel
Riviera Travel
13 days ago
Thank you for your 4* review.
Product reviews
Riviera Travel
Riviera Travel
13 days ago
Thank you for taking the time to share your feedback.
We are pleased to hear that you enjoyed the ship, onboard teams, food, and service during your holiday. However, we are sorry to learn that the garden visits did not meet your expectations, particularly as this was one of the main reasons you chose this itinerary. We also appreciate your comments regarding the pace of some excursions and the English-speaking ability of certain local guides.
Your comments have been passed to the relevant teams for review, as guest feedback is invaluable in helping us enhance our holidays and ensure they meet expectations. Thank you again for your constructive feedback, and we hope to welcome you on another holiday in the future
Service was first rate. Staff could not have been more helpful. Cabin kept beautifully clean. We liked the option of a light lunch in the lounge bar.
Riviera Travel
Riviera Travel
13 days ago
Thank you for taking the time to share your recent experience with us. We are delighted to hear that you found our service to be first rate and that our staff were so helpful. It's wonderful to know that your cabin was kept beautifully clean and that you enjoyed the option of a light lunch in the lounge bar. We appreciate your positive feedback and hope to welcome you again in the near future.
Product reviews
Riviera Travel
Riviera Travel
13 days ago
Thank you for your wonderful review.
We' are delighted to hear that you had a memorable cruise along the River Douro and enjoyed the many sights and experiences along the way. It's fantastic to know that our onboard team were kind, helpful, and contributed to making your holiday so enjoyable. We're also pleased that you enjoyed the meals served on board and received excellent service from our Customer Relations team.
Thank you for your kind comments. We greatly appreciate your feedback and hope to welcome you on another Riviera Travel holiday in the future.
Thank you for your review.
We are delighted to hear that you found our team helpful and approachable throughout your holiday. While we are sorry that the lavender fields had been harvested earlier than expected, this was due to the exceptionally hot and dry weather experienced across Western Europe, which accelerated the harvesting season.
We appreciate your understanding and thank you for taking the time to share your feedback. We hope to welcome you on another Riviera Travel holiday in the future.
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Riviera Travel
Riviera Travel
13 days ago
Thank you for your 4* review .
We appreciate you taking the time to share your feedback. We're sorry to hear that the extreme heat impacted your enjoyment of the gardens and lavender fields during your Burgundy, the River Rhône & Provence cruise.
Dyddiad y pryniant: 28/07/2026
0
Rhannwch
BE
Belinda
Dilyswyd gan Feefo
GBR
15 days ago
Riviera Travel
Riviera Travel
13 days ago
Thank you for your 5* review .
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Riviera Travel
Riviera Travel
13 days ago
Thank you for taking the time to share your feedback regarding your recent cruise.
We are so pleased to hear that you found your experience very enjoyable and that our team, including the Cruise Director, local guides, and onboard staff, contributed positively to your holiday. We appreciate you mentioning your cabin, and we are glad it suited your needs.
Dyddiad y pryniant: 28/07/2026
0
Rhannwch
MA
Mavis
Dilyswyd gan Feefo
GBR
15 days ago
What Mavis said about Riviera Travel:
All good.
Riviera Travel
Riviera Travel
13 days ago
Thank you for your 5* review.
Product reviews
Riviera Travel
Riviera Travel
13 days ago
Thank you for your 5* review.
We are delighted to hear that you thoroughly enjoyed your cruise and found the onboard dining to be exceptional. It's wonderful to know that our programme met your expectations so well.
We hope to welcome you onboard again in the future.
Great service on ship. Due to change in itinerary we were offered 50% discount on another trip. However different staff at RT have given varying accounts of how and when this discount can be applied,...
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Riviera Travel
Riviera Travel
13 days ago
Thank you for your review.
We are delighted to hear that you enjoyed the cruise and received great service from the onboard team. We're sorry, however, that changes to the itinerary impacted your holiday. Unfortunately, these amendments were necessary due to low water levels caused by the prolonged heatwave and exceptionally dry conditions experienced across Europe.
We also regret the confusion regarding the 50% discount offered towards a future holiday and apologise for any frustration caused by the conflicting information you received.
Your comments have been shared with the relevant teams for review. In the meantime, a member of our Guest Relations team will endeavour to contact you within the next few days to clarify the position regarding your discount and answer any further questions you may have.
Thank you for taking the time to share your feedback, and we hope to welcome you on another Riviera Travel holiday in the future.
Product reviews
Riviera Travel
Riviera Travel
13 days ago
Thank you for your review.
We are sorry that the original itinerary could not be operated as planned. Due to low water levels resulting from the prolonged dry spell and heatwave experienced across Europe, a number of river cruise itineraries had to be amended at short notice.
While we appreciate that the alternative itinerary did not fully meet your expectations, please be assured that we worked hard to create the best possible experience under the circumstances and to make the revised programme as enjoyable and engaging as possible.
Thank you for your understanding and for taking the time to share your feedback. Your comments have been passed to the relevant teams, and we hope to welcome you on another Riviera Travel holiday in the future.
Nothing too much trouble.
Staff were aware of my food intolerance and happy to accommodate
Riviera Travel
Riviera Travel
13 days ago
Thank you for your wonderful review.
We are delighted to hear that you had such an enjoyable holiday and that nothing was too much trouble for our team. It's especially pleasing to know that the staff were aware of your food intolerance and were happy to accommodate your dietary requirements, helping you to travel with confidence and comfort.
We greatly appreciate your kind comments and will be sure to share them with the onboard team. We hope to welcome you on another Riviera Travel holiday in the future.
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Riviera Travel
Riviera Travel
13 days ago
Thank you for your 5* review.
We are so glad to hear that you had a great week aboard Douro Splendour and that you enjoyed the ship, the crew, the scenery, and the engineering. It's wonderful to know that your transfers, excursions, and onboard dining experiences met your expectations. We appreciate you sharing your positive feedback and that you would happily book another holiday with Riviera.
We look forward to welcoming you onboard again in the future.
Thank you for your 5* review.
We are delighted to hear that you had such a memorable experience on your Douro, Porto & Salamanca River Cruise. It sounds like you truly appreciated the stately journey, the beautiful river valley views, and the engaging excursions. We are so pleased that we could provide you with a superb holiday.
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