Riviera Travel Adolygiadau

Thank you for sharing your feedback on your recent Burgundy, the River Rhone & Provence Cruise. We are pleased to hear that you found the ship excellent and the crew helpful. We appreciate you bringing your experience with the visit to the Popes Palace in Avignon to our attention. We understand that this excursion was more strenuous than anticipated and that the conditions within the Palace made it tiring for your group. We also note your comments regarding the guide's presentation and the lack of seating and alternative routes. Your insights are valuable as we continually strive to enhance our guest experiences, and we will take your suggestions into consideration for future planning and guest information.

Thank you for your wonderful review! We are delighted to hear that you had such an excellent holiday with us and that you found our staff friendly and helpful. It's also great to know that you enjoyed the varied and well-organised excursions.

Thank you for your 5* review! It's wonderful to hear that you had a superb holiday from start to finish. We're delighted that you enjoyed your cabin and bathroom, and found the location of your chosen deck to be perfect for you. It's also great to know that you thoroughly enjoyed the excursions and had some wonderful guides. We appreciate you highlighting the friendly atmosphere on board and the relaxing evening entertainment; it sounds like you had a memorable experience.

Thank you for your 5* review. We are absolutely delighted to hear that your first cruise experience with us was so fabulous! It's wonderful to know that you found the holiday relaxing and that you were impressed with the outstanding food and service, as well as your comfortable cabin. We appreciate you sharing your feedback regarding the excursions, and we're glad you found Salamanca a beautiful experience. We hope to welcome you back on board again soon.

Thank you for your feedback. We appreciate that this situation was frustrating and impacted the start of your holiday. Following a full review of the circumstances, the flight costs were reimbursed and a goodwill gesture was offered in recognition of the inconvenience caused. While we are sorry that you remain dissatisfied with the outcome, we value your comments and thank you for taking the time to share your experience

Thank you for your 5* review . We are so pleased to hear that you enjoyed your first river cruise and your first trip with us. We appreciate you sharing your experience, and we are delighted that you were impressed with Riviera Travel. We look forward to welcoming you on board again soon.

Thank you for your review. We appreciate you taking the time to share your feedback on your recent Rhine and Moselle River Cruise. We are pleased to hear that you found the ship and crew to be excellent, and that you enjoyed the food. We understand that itinerary changes can be disappointing, and we are glad that you found the alternative visit to the Netherlands to be an interesting experience. We appreciate your understanding regarding the challenges posed by low water levels.

Thank you for your feedback. We are delighted to hear that you enjoyed your holiday and that the ship, food, and onboard team provided such an excellent experience. We are sorry for any disappointment regarding the sun deck. Please be aware that there are a number of low bridges along this itinerary and, for the safety of our guests and onboard team, the sun deck must be closed while passing beneath them. We appreciate your understanding and are pleased that, overall, you had an enjoyable cruise. We hope to welcome you on board again soon.

Thank you for your feedback. We are delighted to hear that you enjoyed the ship, our crew, and the excellent food on board. We are sorry that the mooring arrangements in Tarascon and on the final day affected your experience. Moorings are owned and managed by the local port and river authorities, and availability can occasionally require changes to the itinerary or docking locations. We appreciate that this resulted in additional coach travel and meant you missed the opportunity to enjoy the local-specialities visit in Lyon. Thank you for your understanding, and we hope to welcome you on board again in the future.