Ordering online went well, but somehow when my order was shipped it ended up with the wrong address being printed on the FedEx shipping label. This caused an extra 3 day delay in getting my order. I...
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Meghan S
Quality Bearings Online
4 years ago
Hi William
Thank you for taking time out to leave us your comments. We always appreciate hearing honest feedback from our customers and we’re always looking for ways to improve our service.
I’m so sorry for the issues surrounding your order and the delivery address in particular. It’s unclear at this point what happened with the delivery, but I have asked our Operations team to review their process and make sure this doesn’t happen again.
By way of apology, within the next 24 hours, the Accounts team will be refunding the shipping cost back to you via your original payment method, and I’ll ask that they send you an email directly to confirm this. I hope this will go some way to make amends for the inconvenience you experienced during your order.
If there’s anything else we can do for you please feel free to call us or email at customerservice@qualitybearingsonline.com, and once again, please accept my apologies.
Thank you
Meghan
Customer Service at Quality Bearings Online
WL
William Lucas
4 years ago
Thank you for responding Megan. I have no idea exactly where things went wrong because the shipping address was correctly shown in the order confirmation emails I received from your company. How a completely different address ended up on the FedEx shipping label is still a mystery to me. But refunding the shipping charge tells me that Quality Bearings Online is a source that I can trust for great customer service in the end. Thank you very much for the kind gesture.
Very fast international delivery. From order to in my hand in 5 days. Product was exactly as described.
Meghan S
Quality Bearings Online
4 years ago
Thank you so much for your kind review. I'm so glad you were happy with the service we provded and we look forward to seeing you back again soon!
Meghan
Customer Service at Quality Bearings Online
Product reviews
Dyddiad y pryniant: 14/08/2022
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
4 years ago
Easy to do business with.
Meghan S
Quality Bearings Online
4 years ago
Thank you so much for leaving your feedback!
Meghan
Customer Service at Quality Bearings Online
Product reviews
Dyddiad y pryniant: 27/07/2022
0
Rhannwch
GS
George Smith
Dilyswyd gan Feefo
4 years ago
What George Smith said about Quality Bearings Online:
There were no issues in my order.
Meghan S
Quality Bearings Online
4 years ago
Thanks, George! Looking forward to seeing you again.
Meghan
Customer Service at Quality Bearings Online
Product reviews
Dyddiad y pryniant: 26/07/2022
0
Rhannwch
PV
Paul Verstrate
Dilyswyd gan Feefo
4 years ago
What Paul Verstrate said about Quality Bearings Online:
Bearings came in as promised. I was kept informed of shipping and delivery. Easy to order online. Thanks!
Olivia M
Quality Bearings Online
4 years ago
Thank you for the feedback and 5 Stars, Paul. It's great to hear you had a good experience with us. We look forward to seeing you back again soon.
Olivia
Customer Service at Quality Bearings Online
Product reviews
Dyddiad y pryniant: 08/08/2022
0
Rhannwch
SK
Stuart Knigge
Dilyswyd gan Feefo
4 years ago
What Stuart Knigge said about Quality Bearings Online:
just what I ordered, and quickly!
Olivia M
Quality Bearings Online
4 years ago
Thanks for the 5 Stars, Stuart!
Olivia
Customer Service at Quality Bearings Online
Product reviews
Dyddiad y pryniant: 19/07/2022
0
Rhannwch
SS
stephen steward
Dilyswyd gan Feefo
4 years ago
What stephen steward said about Quality Bearings Online:
Really happy with them. Good selection, good price, cheap and fast shipping to Canada.
Olivia M
Quality Bearings Online
4 years ago
Thank you for taking the time to leave us a review, Stephen! I'm so glad you were happy with our shipping and competitive pricing. We look forward to seeing you again soon.
Olivia
Customer Service at Quality Bearings Online
Quality Bearings Online is a multi award winning company, supplying bearings and engineering spares to customers in over 110 countries.
We pride ourselves upon offering trusted brands, expert knowledge, excellent customer service and rapid delivery anywhere in the world...within 1-3 working days.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Quality Bearings Online is a multi award winning company, supplying bearings and engineering spares to customers in over 110 countries.
We pride ourselves upon offering trusted brands, expert knowledge, excellent customer service and rapid delivery anywhere in the world...within 1-3 working days.