Rating may have been better if I have received the order. As of 13/09/22 order has not been received yet..
Meghan S
Quality Bearings Online
4 years ago
Good Morning Aloysius
Thank you for your feedback and for getting in touch with us. I'm very sorry about the delay in delivering your order.
I have spoken to our Operations team and they have advised me that they are in contact with you via email in regards to the shipment. They believe that there may be some issue with address details provided on the order which is why Fedex have been unable to deliver the order. I'm happy to hear that our team is working with you to get this issue resolved as soon as possible.
Please accept my apologies on behalf of the whole team here for the inconvenience caused.
Meghan
Customer Service at Quality Bearings Online
Product reviews
Dyddiad y pryniant: 18/08/2022
0
Rhannwch
AR
Anthony Ratcliff
Dilyswyd gan Feefo
4 years ago
What Anthony Ratcliff said about Quality Bearings Online:
overseas mailing too slow with current provider - especially when paying for 1st class service.
Meghan S
Quality Bearings Online
4 years ago
Good Morning Anthony,
I'm so sorry to hear about the delay on your order and I appreciate you bringing this to our attention.
Having looked further into the cause of the delay, it appears to be a combination of a slow shipment by DHL, and a delay in shipping by us. This is not the usual standard of our service at all, and I can only apologise for the inconveinece this has caused.
I can see that you had paid for faster delivery so I will speak to our accounts team this morning and ask them to refund the full shipping cost to you by way of an apology. I hope this helps. The tracking on your order shows that the parcel has arrived at the delivery facility and should be with you very soon.
Once again, please accept my apologies on behalf of the team here. I will be sending you an email directly to confirm all of the above, but if you need anything else in the meantime, please feel free to contact us at customerservice@qualitybearingsonline.com or by calling +44 113 323 7793.
Thank you
Meghan
Customer Service at Quality Bearings Online
Shipped from England to USA via DHL, got them in just a few days... awsome.
Meghan S
Quality Bearings Online
4 years ago
Thank you, Troy. I'm so pleased to hear you benefitted from our super fast delivery with DHL Express! Looking forward to seeing you back with us shortly.
Meghan
Customer Service at Quality Bearings Online
Product reviews
Dyddiad y pryniant: 30/08/2022
0
Rhannwch
AM
Arnaldo Molina
Dilyswyd gan Feefo
4 years ago
What Arnaldo Molina said about Quality Bearings Online:
Ease of buying, availability of product, cost and shipping made are experience one to enjoy, we will definitely keep buying in the near future.
Meghan S
Quality Bearings Online
4 years ago
Arnaldo! Thank you so much for your amazing feedback and 5 Stars! It's wonderful to hear such high praise and we really look forward to seeing you back again soon.
Thanks again!
Meghan
Customer Service at Quality Bearings Online
Product reviews
Dyddiad y pryniant: 29/08/2022
0
Rhannwch
AS
Austin Stertzbach
Dilyswyd gan Feefo
4 years ago
What Austin Stertzbach said about Quality Bearings Online:
customer service was fabulous. Other than a few mishaps, which we all make mistakes they were always on top of fixing the issue and coming to a resolution and responded promptly.
Meghan S
Quality Bearings Online
4 years ago
Thank you, Austin! It's means a lot to our team to know you were so pleased with the customer service you recieved, and that we were able to fix any mistakes for you. Thanks again for your lovley comments and the 5 Stars!
Meghan
Customer Service at Quality Bearings Online
Product reviews
Dyddiad y pryniant: 24/08/2022
0
Rhannwch
JK
James Kearns
Dilyswyd gan Feefo
4 years ago
What James Kearns said about Quality Bearings Online:
Fulfilled order accurately and timely. Invoice was delivered in a timely manner and shipment arrived ahead of time and in good order.
Meghan S
Quality Bearings Online
4 years ago
Thanks for the review, James! It's great to hear your order was delivered ahead of schedule and in great condition. We'll look forward to seeing you back again shortly.
Meghan
Customer Service at Quality Bearings Online
Product reviews
Dyddiad y pryniant: 27/08/2022
0
Rhannwch
CN
chanh nguyen
Dilyswyd gan Feefo
4 years ago
What chanh nguyen said about Quality Bearings Online:
Excellent overall from ordering to delivery.
Meghan S
Quality Bearings Online
4 years ago
Thank you very much for your feedback and 5 Star review! We really appreciate it!
Meghan
Customer Service at Quality Bearings Online
Product reviews
Dyddiad y pryniant: 27/08/2022
0
Rhannwch
JP
James Petroff
Dilyswyd gan Feefo
Yardley,PA
4 years ago
What James Petroff said about Quality Bearings Online:
Delivery from across the pond was flawless. The part was exactly what I needed, though I was a little skeptical about delivery in under a week, but Quality Bearing Online pulled it off.
Olivia M
Quality Bearings Online
4 years ago
James, thank you so much for your review and your feedback!
Your experience is exactly what we aim for on every order we get, big or small and anywhere in the world. We'll look forward to seeing you back again soon!
Olivia
Customer Service at Quality Bearings Online
Product reviews
Dyddiad y pryniant: 23/08/2022
1
Rhannwch
GS
Gabor Sram
Dilyswyd gan Feefo
4 years ago
What Gabor Sram said about Quality Bearings Online:
Thank you for the fast delivery.
Olivia M
Quality Bearings Online
4 years ago
Thank you for the 5 Stars. We're so glad you were happy our service!
Olivia
Customer Service at Quality Bearings Online
Quality Bearings Online is a multi award winning company, supplying bearings and engineering spares to customers in over 110 countries.
We pride ourselves upon offering trusted brands, expert knowledge, excellent customer service and rapid delivery anywhere in the world...within 1-3 working days.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Quality Bearings Online is a multi award winning company, supplying bearings and engineering spares to customers in over 110 countries.
We pride ourselves upon offering trusted brands, expert knowledge, excellent customer service and rapid delivery anywhere in the world...within 1-3 working days.