Supply and support service have been excellent despite the transformer failures -- 2X.
primrose-uk
Primrose
5 months ago
Thanks, Mr Croft – we really appreciate your kind words about our product and service, and I’m sorry to hear you’ve had repeated transformer issues; please contact us with your order details so we can look into this and help further.
Product reviews
primrose-uk
Primrose
5 months ago
Thanks, Murray – we really appreciate your repeat custom and kind words about our service, and we’re sorry about the transformer issues and your understandable concerns. If you have any further problems, please contact our customer care team so we can put things right quickly.
Thanks, Andrew – we’re really pleased you found it easy to order and that your delivery was fast. We appreciate you taking the time to leave this review.
Product reviews
primrose-uk
Primrose
5 months ago
Thanks, Andrew – we really appreciate your detailed feedback and are delighted you’re pleased with the quality, weight and speedy delivery of your product.
Very fast and efficient service. Same day dispatch and I was surprised to receive them the next day.
primrose-uk
Primrose
5 months ago
Thank you for your lovely feedback – we’re delighted your order was dispatched so quickly and arrived the next day!
Product reviews
primrose-uk
Primrose
5 months ago
Thank you for your lovely feedback – we're delighted your order arrived quickly and was easy to assemble. We hope the items work really well for you over the next few weeks, and we look forward to helping you again in future.
Thank you, Heather – we’re really pleased you were happy with the product, price and speedy, well-packaged delivery. 🌿
Product reviews
primrose-uk
Primrose
5 months ago
Thank you so much for your lovely feedback, Heather – we’re delighted your order arrived quickly and safely and that it’s working well for screening your fence.
Thank you, Joan – we’re delighted everything arrived on time and you’re pleased with the service. 🌼
Product reviews
primrose-uk
Primrose
5 months ago
Thanks, Joan – I’m glad to hear everything arrived on time and you’re happy with the service. If you’d like advice on getting a louder water sound from your feature (for example, adjusting the flow), please email our team and we’ll be happy to help.
I’m really sorry to hear this hasn’t been a good experience for you. If you’re able to email our team with your order details, we’ll look into what’s going wrong and do our best to put it right.
Product reviews
primrose-uk
Primrose
5 months ago
I’m really sorry about the quality issues you’ve described and how disappointing this has been. This isn’t the standard we aim for – please email our team with your order details and photos of the damage so we can investigate and try to put this right.
primrose-uk
Primrose
5 months ago
I’m really sorry about the quality issues you’ve described and how disappointing this has been. This isn’t the standard we aim for – please email our team with your order details and photos of the damage so we can investigate and try to put this right.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.