I had to chase when no delivery was going to be mafe
primrose-uk
Primrose
3 months ago
I’m really sorry your delivery didn’t arrive as expected and that you had to chase us. We’ll use your feedback to improve our service so this doesn’t happen again.
Dyddiad y pryniant: 27/06/2026
0
Rhannwch
GW
Gill Watson
Dilyswyd gan Feefo
3 months ago
What Gill Watson said about Primrose:
We paid for a Saturday delivery but only part of the order arrived. I sent a message to Primrose but did not receive a response. I called and spoke to customer service who said they would look into...
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primrose-uk
Primrose
3 months ago
Hi Gill, I’m really sorry for the poor service and the frustration this has caused. We’d like to sort this out for you – please email your details to info@primrose.co.uk, referencing this review, and we’ll look into your delivery and refund as a priority.
5 star service, it was a large hazel hurdle and was delivered quickly and undamaged
primrose-uk
Primrose
3 months ago
Thank you for your 5-star review – we’re delighted your hazel hurdle arrived quickly and in perfect condition!
Product reviews
primrose-uk
Primrose
3 months ago
Thank you for your lovely feedback – we’re really pleased you’re happy with the hazel hurdles and our service, and we look forward to helping you again in future.
Dyddiad y pryniant: 26/06/2026
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
3 months ago
Came quickly.
primrose-uk
Primrose
3 months ago
Thank you for your feedback – we’re glad to hear your order arrived quickly!
Product reviews
primrose-uk
Primrose
3 months ago
Thank you so much for your repeat order – we really appreciate it and hope you love the large ones just as much!
Dyddiad y pryniant: 25/06/2026
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
3 months ago
As stated in product review
primrose-uk
Primrose
3 months ago
Thanks for your review and for letting us know your thoughts.
Product reviews
primrose-uk
Primrose
3 months ago
Thanks P, I’m really sorry to hear the wattle fencing isn’t up to the standard of your previous panels. We try hard to get these things right – but we’ve clearly got it wrong this time; if you’re happy to email your details and order number to info@primrose.co.uk, we’d like to look into this and try to resolve it for you.
Dyddiad y pryniant: 11/06/2026
0
Rhannwch
JI
Jill
Dilyswyd gan Feefo
GBR
3 months ago
What Jill said about Primrose:
No problems. Delivered on time and very pleased with purchase.
primrose-uk
Primrose
3 months ago
Thanks, Jill – we’re really pleased to hear your order arrived on time and that you’re happy with your purchase!
Product reviews
primrose-uk
Primrose
3 months ago
Thanks so much, Jill – we’re delighted you’re enjoying your new water feature and really appreciate your helpful tips and feedback on the lighting. 💚
Dyddiad y pryniant: 25/06/2026
0
Rhannwch
RL
Rachel Hutchinson-Lee
Dilyswyd gan Feefo
3 months ago
What Rachel Hutchinson-Lee said about Primrose:
No issues whatsoever
primrose-uk
Primrose
3 months ago
Hi Rachel. That’s a fantastic review, thanks Rachel. Always happy to help, so let us know if you need anything else!
Product reviews
primrose-uk
Primrose
3 months ago
That’s a fantastic review, thanks Rachel. Always happy to help, so let us know if you need anything else!
Dyddiad y pryniant: 25/06/2026
0
Rhannwch
LP
Lorraine Pugh
Dilyswyd gan Feefo
GBR
3 months ago
What Lorraine Pugh said about Primrose:
Delivery on time
primrose-uk
Primrose
3 months ago
Thanks for letting us know your delivery arrived on time, we really appreciate your feedback.
Product reviews
primrose-uk
Primrose
3 months ago
Thanks for the feedback, Lorraine – some solar features can run more slowly, especially without strong sun or battery backup. If you’d like to explore options for a stronger flow or different model, please contact our customer service team so we can help.
Poor - they are polite with their customers, but don't listen - would not deliver to the Scottish Highlands, despite having done so in the past.
primrose-uk
Primrose
3 months ago
We’re really sorry to hear this and understand how frustrating it is, especially as you’ve ordered from us before. Some products now have delivery restrictions or extra charges for the Highlands and Islands due to our couriers; thank you for the feedback, which we’ll share internally to help us improve.
Dyddiad y pryniant: 24/06/2026
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
3 months ago
I paid for nominated day delivery. Regular updates saying it was on its way. Only arrived the day after
primrose-uk
Primrose
3 months ago
Thank you for letting us know, and I’m really sorry your nominated day delivery arrived late despite the updates. This isn’t the standard we aim for – please email our customer service team with your order details so we can look into this and discuss a suitable resolution.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.