I’m really sorry to hear this and that we’ve clearly let you down. If you’re happy to email your details and order number to info@primrose.co.uk, we’ll do our best to put things right.
Product reviews
primrose-uk
Primrose
2 months ago
I’m very sorry we let you down here, especially with a promised birthday gift.
Please email our team at returns@primrose.co.uk with your order number and photos of the damage so we can resolve this and make amends as quickly as possible.
Dyddiad y pryniant: 02/07/2026
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
3 months ago
I rate Primrose highly I've used them before!
Good service,item arrived on time!
primrose-uk
Primrose
2 months ago
Always happy to help and your review has lifted our hearts! Just let us know if we can do anything else.
Product reviews
primrose-uk
Primrose
3 months ago
Thank you so much for your kind feedback and loyalty, Liliana – it’s great to hear your order was easy to place and arrived on time. We really appreciate you rating us so highly and we’ll be sure to keep up the good work with DX too!
primrose-uk
Primrose
2 months ago
Thank you so much for your lovely feedback and repeat custom – we’re delighted everything was easy and arrived on time, and we’ll be sure to keep working well with DX too. 🌿
I’m sorry to hear the willow hurdle fence hasn’t been good for you. We try to offer durable, well‑made panels, so your experience is disappointing – please email our customer service team with your order details so we can look into this and help.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.