Poor communication. Took days to respond although when I eventually got a manager he was helpful but couldn’t resolve problems
primrose-uk
Primrose
2 months ago
I’m really sorry for the poor communication and the delay you experienced, Emma. We try hard to get these things right, but clearly we got it wrong this time and your feedback will help us improve our service.
Product reviews
primrose-uk
Primrose
2 months ago
I’m really sorry to hear this, Emma – that’s not the standard we aim for. Please email our team with your order details so we can look into the missing part and try to put this right.
Dyddiad y pryniant: 18/07/2026
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
2 months ago
Perfect transaction.
primrose-uk
Primrose
2 months ago
Thank you for your lovely feedback — we’re delighted everything went perfectly with your transaction.
Product reviews
primrose-uk
Primrose
2 months ago
Thank you for your lovely feedback – we’re delighted to hear you’re happy with both the product and delivery!
Dyddiad y pryniant: 18/07/2026
0
Rhannwch
LL
Lynn Lauren
Dilyswyd gan Feefo
2 months ago
What Lynn Lauren said about Primrose:
Good
primrose-uk
Primrose
2 months ago
Hi Lynn. Glad to be of service! Let us know if you need anything else.
Product reviews
primrose-uk
Primrose
2 months ago
Thanks, Lynn! We're really glad to hear you found it easy to put together.
First time I use primrose and their customer service is amazing had a problem then realised I made a mistake contacted them and informed them that I made a mistake canceled the replacement and the...
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primrose-uk
Primrose
2 months ago
Thank you so much for your lovely feedback, Lola – I’m really pleased our customer service team could sort everything out so smoothly for you. We really appreciate you choosing us and look forward to helping you again in the future.
Product reviews
primrose-uk
Primrose
2 months ago
Thank you so much for your lovely review and for your patience throughout the process – I'm really glad everything was sorted and that your water feature looks amazing. We'll also feed back your comments about the courier so we can keep improving.
Dyddiad y pryniant: 18/07/2026
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
2 months ago
Excellent.
primrose-uk
Primrose
2 months ago
That’s a fantastic review, thanks! Always happy to help, so let us know if you need anything else!
Product reviews
primrose-uk
Primrose
2 months ago
Thank you so much for your lovely feedback and for being a returning customer — we really appreciate your support and are delighted our products are working well for you.
Easy to navigate - excellent selection of goods - I have purchased and been satisfied with the service provided on numerous occasions . Thank you!
primrose-uk
Primrose
2 months ago
Thank you so much for your lovely feedback and for shopping with us on numerous occasions — we really appreciate your continued support! 🌿
Product reviews
primrose-uk
Primrose
2 months ago
I’m really sorry the cleaner hasn’t worked on your stainless steel sphere water feature and understand how disappointing that is. This isn’t the result we’d expect, so please email our customer care team with your order details and what you’ve tried so far so we can look into this and help.
Prompt reply to acknowledge my order. Kept up to date with dispatch. Delivery time was accurate. A very well packaged item.
primrose-uk
Primrose
2 months ago
Thank you so much for your lovely feedback – we’re delighted everything went smoothly and that you’re happy with your item and our service.
Product reviews
primrose-uk
Primrose
2 months ago
Thank you for your lovely feedback – we’re delighted you found it sturdy, good value and easy to assemble, and that ordering and delivery updates went smoothly.
Delivery took longer than expected, wouldn't buy again from primrose almost cancelled the order because of lengthy delivery time, especially when the items were in stock according to their website,...
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primrose-uk
Primrose
2 months ago
Thanks Patricia for taking the time to share this. We try hard to get deliveries right but clearly let you down here, and I’m really sorry for the frustration this caused.
Product reviews
primrose-uk
Primrose
2 months ago
Thanks for your feedback, Patricia – I’m glad you like the look of it, and I’m sorry the solar performance hasn’t met your expectations; I’ll pass this on to our product team for review. If you’d like us to check your specific unit, please email us with your order details so we can help further.
primrose-uk
Primrose
2 months ago
Thanks for your feedback, Patricia – I hope it works really well for you over winter, and if you have any issues when you start using it, please let us know.
Primrose always gives excellent, prompt and professional service, have bought from this company for several years and always satisfied with their service.
primrose-uk
Primrose
2 months ago
Thank you so much for your lovely feedback and for shopping with us over the years, Hilary – we really appreciate your loyalty and are delighted you’ve consistently been happy with our service. 🌿
Product reviews
primrose-uk
Primrose
2 months ago
Thanks for sharing this, Hilary. It sounds frustrating having to clean the feature so often; we really appreciate your honest feedback and will use it to improve, and if you’d like us to look into your order or suggest alternatives, please email our customer care team with your details.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.