Exceptional service by Primrose, from the point of contact to resolving, I cant fault them.
primrose-uk
Primrose
2 months ago
Thank you for your lovely feedback – we’re delighted you had such a positive experience with our after-sales service.
Product reviews
primrose-uk
Primrose
2 months ago
Thanks for your feedback and for sticking with us while we resolved the faulty bowl issue — we’re really pleased the fountain now looks lovely in your garden, especially lit up at night.
Dyddiad y pryniant: 23/07/2026
0
Rhannwch
PB
Peter Burleigh
Dilyswyd gan Feefo
2 months ago
What Peter Burleigh said about Primrose:
Order came quickly and was what I expected
primrose-uk
Primrose
2 months ago
Thanks, Peter – we’re really pleased your order arrived quickly and met your expectations. We hope you enjoy your purchase and look forward to helping you again soon.
Product reviews
primrose-uk
Primrose
2 months ago
Thanks, Peter – we’re really pleased to hear your order arrived quickly and you’re happy with the product.
Service was excellent I contacted the office to enquire why my delivery had been delivered to the wrong address but my package was collected without to much bother
primrose-uk
Primrose
2 months ago
Thanks, Daniel – I’m glad the team were able to sort the misdelivery quickly and that everything was collected without too much trouble.
Product reviews
primrose-uk
Primrose
2 months ago
Thanks, Daniel – we’re delighted to hear the bird bath makes such a great addition to your garden and that you’re so pleased with it!
Primrose customer service is exemplary they could have not dealt with my problem in any better way than they did I would definitely be using this company again thanks
primrose-uk
Primrose
2 months ago
Thank you so much, Lola – your lovely feedback means a lot to us, and we’re delighted we could resolve everything for you. 💚 We really appreciate you choosing Primrose and look forward to helping you again in the future.
Product reviews
primrose-uk
Primrose
2 months ago
Thank you so much, Lola – we’re delighted you love your new water feature and that our customer service impressed you 😊 Enjoy your garden!
Although I had to wait longer for my water feature than I had anticipated, an email i sent was answered promptly explaining why I had to wait.
primrose-uk
Primrose
2 months ago
Thank you for your patience and understanding – we’re glad our team could explain the delay promptly and hope you’re now enjoying your new water feature. 🌿💧
Product reviews
primrose-uk
Primrose
2 months ago
Thank you, Barry – we’re really pleased you found the product great value for money!
Dyddiad y pryniant: 23/07/2026
0
Rhannwch
AB
Alison Bartlett
Dilyswyd gan Feefo
2 months ago
What Alison Bartlett said about Primrose:
Needed more updates on the order
primrose-uk
Primrose
2 months ago
Thanks for your feedback, Alison. We’re sorry if you didn’t receive enough updates on your order – we’ll use this to improve our communication.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.