Good communication regarding delivery.
Just not the quality product we have always received.
primrose-uk
Primrose
1 month ago
Thanks for your feedback, jass – I’m glad delivery communication was good, but I’m sorry the product quality wasn’t up to your usual experience with us. If you’d like us to look into this further, please email info@primrose.co.uk with your order details so we can help.
Product reviews
primrose-uk
Primrose
1 month ago
Thanks for your feedback, and I’m really sorry to hear this sail hasn’t met the quality you’re used to from us. Please email our team with your order details so we can look into this and try to put things right.
Good service, well priced products and efficient delivery.
primrose-uk
Primrose
1 month ago
Thank you for your lovely feedback – we’re really pleased you were happy with our service, prices and delivery.
Product reviews
primrose-uk
Primrose
1 month ago
Thank you for taking the time to leave such a lovely review. We're delighted to hear you’re happy with the quality, look and value, and that they’re working so well for your roses and clematis. 🌹🌸
The service was quick and professional. They would email me when they had any products that I was interested in.
primrose-uk
Primrose
1 month ago
Thank you, Simon – we’re really pleased to hear you found our service quick and professional, and that our product update emails were helpful.
Product reviews
primrose-uk
Primrose
1 month ago
Thanks, Simon – we’re so pleased to hear how much you’re enjoying your water features and the relaxing atmosphere they create at home. If you ever need any help or advice with them, we’re always here to help.
Thanks, Lynda – we really appreciate your feedback and are delighted you were happy with the communication and speedy delivery.
Product reviews
primrose-uk
Primrose
1 month ago
Thanks so much, Lynda – we’re delighted you love the hurdles and came back for a second order, and it’s great to hear the quality and delivery impressed you again. 🌿
Hard to fault. Ordering was straight forward and delivery pretty quick with excellent packaging.
primrose-uk
Primrose
1 month ago
Thanks, Jeffrey – we really appreciate your lovely feedback and are delighted you found ordering easy and the delivery and packaging up to scratch.
Product reviews
primrose-uk
Primrose
1 month ago
Thanks so much, Jeffrey – we really appreciate your repeat custom and detailed feedback, and we’re delighted to hear the fox repellers are working so well for you.
The product arrived very quickly, but DX don't care enough to wait for us to answer the door. My order was left outside, where a lot of people pass by. Rubbish!
primrose-uk
Primrose
1 month ago
Thanks for sharing your experience, Nina; I’m really sorry your order was left in an unsuitable place. This isn’t the standard we expect from our carriers—please email our customer care team with your order details so we can look into this and help.
Product reviews
primrose-uk
Primrose
1 month ago
I’m sorry to hear the rat is still around – that’s really frustrating. Ultrasonic deterrents can take a few days or even weeks to have full effect, especially if rodents have already nested, so please allow some time and ensure the unit is placed in an open, unobstructed area facing where you see activity.
Primrose had a message saying product wasn’t available until August which was not the case. We received it in a day or two in July
primrose-uk
Primrose
1 month ago
Thanks for your feedback, Georgina – I’m glad the product arrived quickly in the end, and we’ll review our availability messaging to make sure it’s more accurate in future.
Product reviews
primrose-uk
Primrose
1 month ago
Thanks for sharing your experience, Georgina – we’re glad it’s now working perfectly, and your detailed feedback is really helpful for us and other customers.
primrose-uk
Primrose
1 month ago
Thanks for sharing your experience, Georgina – we’re glad it’s now working perfectly, and your detailed feedback is really helpful for us and other customers.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.