Thanks Ed for taking the time to share this. It’s never easy to hear we’ve disappointed a customer, but your feedback will help us improve, so thank you.
Product reviews
primrose-uk
Primrose
27 days ago
We’re really sorry for the frustration and poor experience you’ve had with your pump order and our service. We appreciate you sharing this feedback and will use it to improve.
Thank you, Peter – we’re delighted you’re happy with the service and your ceramic bird bath!
Product reviews
primrose-uk
Primrose
27 days ago
Thank you so much, Peter, for taking the time to share such a detailed review – we’re delighted you’re happy with both the bird bath and the way your replacement was handled. 💚
Thanks for sharing your feedback, Maxine. We’re sorry the product didn’t meet your expectations; please email us with your order details so we can look into this and try to put things right.
Product reviews
primrose-uk
Primrose
27 days ago
Thanks for sharing your experience, Maxine; I’m sorry the bird bath quality wasn’t as expected, but I’m glad the refund and collection were handled smoothly. We’ll use your feedback to improve the products we offer in future.
Very pleased with planter but the delivery people left me with the pallet which I then had to dispose of mysell
primrose-uk
Primrose
27 days ago
Thanks for your feedback and I’m glad you like the planter; I’m sorry you were left to dispose of the pallet, as we know that can be inconvenient and we’ll use your comments to review how clearly we explain this on our product pages.
Product reviews
primrose-uk
Primrose
27 days ago
Glad to be of service! Thanks for the great review, and let us know if you need anything else.
Hi there. Thanks for the feedback – we’re glad you found us helpful!
Product reviews
primrose-uk
Primrose
1 month ago
Thanks for your feedback – I’m glad you like it, but I’m sorry the water capacity in the bottom bowl hasn’t met your expectations. If you’d like us to look into this further for your specific feature, please email us with your order details.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.