First class customer service, both friendly and helpful, agent was knowledgeable.
All customer services should be like this.
Product reviews
Dyddiad y pryniant: 09/09/2026
0
Rhannwch
WI
Will
Dilyswyd gan Feefo
GBR
15 hours ago
What Will said about Primrose:
No issues with delivery
primrose-uk
Primrose
2 hours ago
Thanks, Will – that’s great to hear! We really appreciate you taking the time to let us know.
Product reviews
primrose-uk
Primrose
2 hours ago
Thanks, Will – we’re really pleased to hear the PestBye Jet Spray Cat Repeller is working well for you, and we appreciate the tip about using PTFE tape on the joint.
Exceptional service.
Helpful human beings who were prompt, practical and polite.
Can't fault it. Thank you so much.
primrose-uk
Primrose
2 hours ago
We’re delighted you had such a brilliant experience and really appreciate the recommendation. If you need anything else at all, just let us know.
Product reviews
primrose-uk
Primrose
2 hours ago
That’s a fantastic review, thank you. Here at Primrose we work very hard to give great service, so it’s wonderful to hear this and I hope it means you’ll shop with us again.
Dyddiad y pryniant: 15/09/2026
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
1 day ago
Primrose delivered very promptly and everything in good condition.
primrose-uk
Primrose
2 hours ago
Thank you for your lovely feedback – we’re delighted your order arrived quickly and in great condition. 🌱
Product reviews
primrose-uk
Primrose
2 hours ago
Thank you so much for your lovely feedback – we’re delighted your order arrived quickly and that everything is working well on your veg patch!
The fence sections weren't dispatched until after I had ordered replacement gates which were delivered separately. Finally the fence sections arrived and was the worst delivery by DX Express, no...
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primrose-uk
Primrose
2 hours ago
Thanks for taking the time to share all of this, and I’m really sorry for the repeated delivery issues and the amount of chasing you had to do. We appreciate your patience and feedback on the packaging, which we’ve passed on so we can improve for the future.
Product reviews
primrose-uk
Primrose
2 hours ago
Thanks for your feedback, Laura – I’m sorry the fixings were loose and missing, but glad to hear they were easy to put up and do the job. If you’d like us to look into the missing fixings or packaging, please email our customer service team with your order details.
primrose-uk
Primrose
2 hours ago
Thank you, Laura – we’re really pleased to hear you found it easy to install once drilled and that the fixings worked well for you.
primrose-uk
Primrose
2 hours ago
Thanks, Laura. I’m glad the fence is doing the job and was easy to install, but I’m really sorry it took several attempts to get undamaged sections – we appreciate you sticking with us and will use this feedback to improve our packing and quality checks.
I had originally ordered the gothic gates and was told that all my order was dispatched (gates, fence sections and poles etc) but only the poles arrived. I chased to find out where the gates were to...
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primrose-uk
Primrose
2 hours ago
Thanks for sharing this, Laura – I’m glad you like the gates in the end, but I’m really sorry for the confusion and lack of communication around your original order. We’ll use this feedback to improve our service going forward.
Product reviews
primrose-uk
Primrose
2 hours ago
Thanks, Laura – we’re really pleased you found the gates easy to put up and use, and we appreciate your feedback on the latch.
For the posts, communication from primrose was quite good. The rest of the order I had to chase for information
primrose-uk
Primrose
1 day ago
Thanks, Laura, for sharing this balanced feedback – it’s never good to hear we’ve left you chasing for information, but it really helps us improve our service. If you’re happy to, please email your details to info@primrose.co.uk so we can look into this for you.
Product reviews
primrose-uk
Primrose
1 day ago
Thanks, Laura – we’re really pleased the posts are doing the job for you, and that delivery went smoothly; we appreciate the tip about taking care when installing them.
This is one of many times I have bought products from Primrose and have always received a great service
primrose-uk
Primrose
2 days ago
That’s a fantastic review, thanks Susan. Here at Primrose we work very hard to give great service, so your comments mean a lot – just let us know if you need anything else.
Product reviews
primrose-uk
Primrose
2 days ago
Always happy to help Susan and your review has lifted our hearts! Just let us know if we can do anything else.
Prompt delivery and trellis was good value and well made
primrose-uk
Primrose
2 days ago
Thank you for your lovely feedback – we’re delighted to hear your metal bird trellis arrived promptly and you found it great value and well made.
primrose-uk
Primrose
2 days ago
Thank you for your lovely feedback – we’re delighted to hear your metal bird trellis arrived promptly and you found it great value and well made.
Product reviews
primrose-uk
Primrose
2 days ago
Thank you for your lovely feedback – we’re delighted to hear you’re pleased with the look and build quality of the trellis and that the no-assembly delivery worked well for you.
Kate in customer service was perfect. Professional, efficient and friendly. She understood the issue immediately. Whilst this product wasn’t right for my project she gave me the confidence to buy...
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primrose-uk
Primrose
2 days ago
Thank you so much for your lovely feedback, Sarah – we’re delighted Kate could support you so well and really appreciate you choosing Primrose; we hope we can help with the perfect product for your next project.
Product reviews
primrose-uk
Primrose
2 days ago
Thanks so much, Sarah – we're delighted to hear Kate took such good care of you and that your refund was processed smoothly. We'll be sure to pass your lovely feedback on to her and the team.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.