Plastic Pipe Shop Adolygiadau

Hello. I am sorry that in this instance you were let down on delivery. I have looked into both orders and although both were dispatched on time from our warehouse, the couriers experienced problems on both days. The first order was sent out with UKMail and they advised us on the day of delivery that the van had not made it back to the depot in time the night before. Our staff then contacted your company to advise of the delay. The second order was sent by Tuffnells as it had full lengths of pipe. Unfortunately Tuffnells had a breakdown in your area and were only able to deliver the parts rather and then delivered the pipe on a pre-noon the following day. In both of these cases I have checked that your carriage costs have been refunded. I am unsure what else we could have done in both these situations as they we outwith our control. Where our staff were informed of a problem by the first carrier, they contacted you to advise the delay. We constantly review our carrier choice and have found that UKMail are the most reliable for parcels. Where full lengths of pipe are involved, the only nationwide carrier that will take these is Tuffnells (as others do not have trucks big enough) and is the company used by all pipe suppliers. Our statistics show that our next day delivery success rate is over 97%, but unfortunately in these instances the carriers let us down. I have contacted the Tuffnells carriers and requested that they give us more notice if they have a breakdown that affects one of our deliveries.