Online Pound Store Adolygiadau

Hi, Thank you for your feedback, and we're sorry to hear that your parcel still hasn't arrived. A member of our customer service team has reached out with an update on your parcel. In future, if you have any issues or questions, please contact us at info@onlinepoundstore.co.uk or call us on 0161 817 5113. Kind regards, OPS

Hi Katie, Thank you for taking the time to leave your feedback, and I’m really sorry that this order didn’t meet the standard you’ve come to expect from us. As you mentioned, you’ve ordered with us several times before, and we’re grateful for your continued support, which makes it even more disappointing that delays and the missing item caused inconvenience to your business this time. We did experience some unforeseen dispatch delays last week, which is why we upgraded your delivery to next-day service once it left us, but we completely understand that this doesn’t help when you rely on the items for work and need certainty on timings. We should also have communicated the stock issue with the compostable bin liners more proactively, rather than you needing to chase this. A refund for the out-of-stock item was issued on 12/03/26 to your original payment method. We truly appreciate your previous support and hope we can deliver the usual fast and reliable service on your next order. If there’s anything further we can help with, please don’t hesitate to get in touch. Kind regards, Nial OPS