Slow delivery unhelpful customer service ....extremly rude
Customer Services
Online Carpets
1 month ago
Good morning,
Thank you for taking the time to leave your feedback. We’re sorry to hear that your delivery experience did not meet your expectations.
For most UK postcodes, our standard delivery timeframe is 2–5 working days, with an additional working day allowed for orders placed after 12pm. This information is clearly outlined in the Delivery Information section of our website for customers to review before placing an order.
As a family-operated business, we take great pride in maintaining high standards across every aspect of our service, from our products to our customer service. We take all feedback seriously and use it to identify areas where we can improve.
A member of our Customer Care Team will be in touch shortly to learn more about your experience and work with you towards a more satisfactory outcome.
Kind regards,
Jenny
Online Carpets
0
Rhannwch
GJ
Gail Jones
Dilyswyd gan Feefo
1 month ago
What Gail Jones said about Online Carpets:
I would definitely use them again easy to order and great payment options like pay over 3 months interest free and delivery is quite quick too.
0
Rhannwch
IT
Ian Tibbetts
Dilyswyd gan Feefo
1 month ago
What Ian Tibbetts said about Online Carpets:
Great service
0
Rhannwch
MF
Michelle Fenton
Dilyswyd gan Feefo
GBR
1 month ago
What Michelle Fenton said about Online Carpets:
My lounge carpet
Easy to use website. Excellent customer service kept me updated and arrived within the time stated
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
1 month ago
Laminate flooring.
Quality flooring at a competitive price.
Thanks.
0
Rhannwch
CR
Christine Ryan
Dilyswyd gan Feefo
GBR
1 month ago
What Christine Ryan said about Online Carpets:
Fast delivery.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
1 month ago
Great find
I was really impressed with the range they had and the ability to filter my search to specifically what I wanted.
I found the flooring I wanted very quickly after finding the website and had ordered...
Onlinecarpets.co.uk are a flooring supplier who stock a wide range of carpets, underlay, vinyl flooring and laminate flooring to suit a variety of needs.
Once you have read their reviews please visit their site on the link below.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Onlinecarpets.co.uk are a flooring supplier who stock a wide range of carpets, underlay, vinyl flooring and laminate flooring to suit a variety of needs.
Once you have read their reviews please visit their site on the link below.