Land Rover Insurance & Accident Assistance Adolygiadau

Many thanks for providing feedback following your recent claim. I am sorry you were passed between departments at the start of the claim and experienced a lack of communication. I will fully investigate this as it is not our normal standard of service. Unfortunately the industry within the UK is suffering badly at the moment following Covid and Brexit and is experiencing a lack of courtesy cars and provision of car parts - this is causing long delays which is severely affecting capacity within the bodyshops. We are all doing our utmost to minimise disruption but unfortunately, when vehicles are still roadworthy, it does mean that getting them booked in for repair is very challenging and our days-to-book can be longer than we would normally expect. Please accept our sincere apologies.

Many thanks for responding. I am pleased the process initially was good. Unfortunately the claims team do not hold any details regarding the excess voucher validity, and therefore would not have been able to advise you that it had expired. I can only apologise that unfortunately, your voucher was out of date at the date/time of incident.

Many thanks for providing your feedback. We have looked into your file and can only apologise for the lack of updates. This will be addressed with the team to ensure more timely updates are provided in future. We'll also address the repair delays with our Bodyshop Management Team. I can see that you raised the issue regarding the courtesy car with our claims team and, as they advised, we can only provide a repairer courtesy car, which is usually a small vehicle. These vehicles are not intended to replace your existing vehicle, but to provide mobility whilst your vehicle is off the road. We're sorry that you were unhappy with the service provided - please accept our apologies. Once again, many thanks for providing valuable feedback.