Land Rover Insurance & Accident Assistance is no longer an active Feefo customer
Arddangos pob 226 adolygiad
Cwsmer Dibynadwy
Dilyswyd gan Feefo
3 years ago
Terrible experience
The process from start to finish was terrible. I was not kept informed, and had to continually chase. Car was not collected when booked for 2 days. I was not allocated a case manager, and the call...
Read more
0
Rhannwch
JE
Jean
Dilyswyd gan Feefo
3 years ago
What Jean said about Land Rover Insurance & Accident Assistance:
Left stranded in pouring rain.
After a vehicle which was on the wrong side of the road, collided with my car, I tried to call LR Accident Assistance. I waited for ages to get through, eventually when they answered I could hardly...
Read more
0
Rhannwch
SU
Susan
Dilyswyd gan Feefo
3 years ago
What Susan said about Land Rover Insurance & Accident Assistance:
Landrover Assist is definitely worth the expense.
They handled everything for me. Dealt with 3rd party insurers, arranged car hire, pick up and delivery of my vehicle. The only thing which was difficult was, it took a few days to receive the hire...
Read more
0
Rhannwch
RO
Robert
Dilyswyd gan Feefo
Hampshire
3 years ago
What Robert said about Land Rover Insurance & Accident Assistance:
Thoroughly RECOMMENDED!
Excellent service from start to finish of claim. Top class repairer, perfect hire car, good communications, cost zero. 10x better than paying our own insurer's excess of £400 on our no-fault claim -...
Read more
0
Rhannwch
KE
Kevin
Dilyswyd gan Feefo
3 years ago
What Kevin said about Land Rover Insurance & Accident Assistance:
Lack of communication as to processing of claim and final payment , as well as incorrectly typed email.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
3 years ago
Slow and hard work
Making a claim was hard work, I had to do all the chasing and it took way too long. In comparison with my husbands experience with BMW, the service was poor.
Customer Care
Land Rover Insurance & Accident Assistance
3 years ago
Many thanks for providing valuable feedback. I note from your file that our normal high level of service was not provided in this instance with a mix up with the delivery of a hire vehicle and the booking in of your vehicle. Clearly this is not acceptable and not our standard of service, to which we fully apologise, and I note that our Team Manager discussed this with you at the time. I also note it took a considerable amount of time to get a full admission of liability from the third party. This unfortunately can happen, and clearly this also led to the delay in getting your vehicle booked in for repair. Please accept our sincere apologies.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
3 years ago
From the moment we spoke to Land Rover Accident Assistance it was easy. They arranged everything, dealt with the insurance companies and third party so that we did not have to do anything. They also...
Read more
0
Rhannwch
TO
Tolulope
Dilyswyd gan Feefo
3 years ago
What Tolulope said about Land Rover Insurance & Accident Assistance:
Very good service
Very good service, got me in a replacement car within 24 hours, thank you
Kept me informed about the progress of the car repair
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
3 years ago
First class fantastic and immediate support
0
Rhannwch
KE
Kevin
Dilyswyd gan Feefo
NE England
3 years ago
What Kevin said about Land Rover Insurance & Accident Assistance:
The whole process was seamless the repair was organised within 2 days. Sadly the land rover garage was unable to effect the repair for 3 months.
There is a voucher scheme to claim back £250 of the...
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
