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Kia Car Insurance & Accident Aftercare Adolygiadau | Adolygiadau Gwasanaeth Cwsmeriaid ar gyfer https://www.feefo.com/reviews/kia-insurance | Feefo

Arddangos pob 711 adolygiad

Cwsmer Dibynadwy

Dilyswyd gan Feefo

7 years ago

Very poor communication .please update the clients regularly

Took a long time to repair and very poor communication .we had to ring at least 3 times a week for update as nobody knows what was happening .no contact number provided to clients to call .ended up...

Anwen L

Kia Car Insurance & Accident Aftercare

7 years ago

We're very sorry to hear that the service you received was not our usual standard. I have informed our Customer ExperienceTeam who will look into the issues you faced and contact you to hope to resolve these issues. We're always looking for ways to improve our servicesand weappreciate your feedback.

Cwsmer Dibynadwy

Dilyswyd gan Feefo

7 years ago

Worth getting in touch with them

Mostly a great service, took the pain out of our no-fault claim. Was a little confusing at times as we weren't told exactly which companies would be handling the claim, repairs, etc. upfront. Some...

Natalie

Dilyswyd gan Feefo

7 years ago

What Natalie said about Kia Car Insurance & Accident Aftercare:

Accident? Call your insurance company..

Asked mutiple times for paperwork that had been sent. No follow up as to whether my car had been repaired. Considering they are meant to take the hassle out of a claim I have had to be in constant...

Cwsmer Dibynadwy

Dilyswyd gan Feefo

7 years ago

On on hand Kia aftercare were great for taking the initial stress out of someone driving into us, but there were some instances of miscommunication that case extra stress, like both the repair centre...

Cwsmer Dibynadwy

Dilyswyd gan Feefo

7 years ago

excellent

excellent service. quick appointment. friendly helpful staff, i would recommend Kia to family and friends

Cwsmer Dibynadwy

Dilyswyd gan Feefo

7 years ago

Great service and an excellent repair job.

The process was seamless from start to end and much less stress than dealing direct with an insurer. The repair was excellent and done by a Kia-approved body shop. The only reason it's not a 5 star...

Jason

Dilyswyd gan Feefo

7 years ago

What Jason said about Kia Car Insurance & Accident Aftercare:

Accident aftercare from Kai First

Excellent service throughout

Gordon

Dilyswyd gan Feefo

7 years ago

What Gordon said about Kia Car Insurance & Accident Aftercare:

excellent service

The procedure was very smooth and efficient and all the staff i had contact with were charming. It was a hit and run incident and luckily a witness left me details of the incident and they chased...

Keith

Dilyswyd gan Feefo

Blandford Forum

7 years ago

What Keith said about Kia Car Insurance & Accident Aftercare:

Painless experience proved easy to use the system.

One phone call and sorted transporter arrived following morning taking our car away and leaving a similar sized vehicle for our use. We were without our vehicle for several weeks whilst awaitng parts...

Jonathon

Dilyswyd gan Feefo

7 years ago

What Jonathon said about Kia Car Insurance & Accident Aftercare:

Very poor from start to finish

Appalling service from start to finish. We were left at the roadside for hours following the accident. Very poor customer service, we were lied to on several occassions by Claims handlers. Told none...

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