Kia Car Insurance & Accident Aftercare Adolygiadau

Many thanks for the feedback you have provided. We’re sorry to hear about the issues you faced, and your comments have been escalated to the team for improvement on ensuring our clients are fully aware of all parties involved. Unfortunately, we needed you to report the claim to your own insurer, for notification only, as your insurer is one of the few insurance companies who will not let us report the claim on your behalf. Once again, many thanks for your feedback it will certainly help us improve on our communication.

Many thanks for providing feedback. I am aware that your case has now been looked into and it has been communicated to you that the reason why we weren't able to pay your excess on this occasion is due to the expiry date of your voucher, which expired before the accident took place. I also note that you were happy with the repairs carried out following the accident, which we are delighted to hear. We pride ourselves on our high levels of service and welcome all feedback to continually look for ways to improve our services.