I am still waiting for my order with no delivery date available. Yet I received an email telling me my order was on the way with an expected delivery date of before 07 June. Clearly this is just a...
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Fleur
JDP
4 years ago
I am very sorry that our service has not met our normally high standards. We will investigate and be in touch with you with an update.
Cwsmer Dibynadwy
4 years ago
I apologise for getting the date wrong it should have been 07 July not June. As luck would have it I received the order on 14 July a few hours after writing my review.
I am a bit happier with your service but my original comment that I received an email confirming my order was on its way with a delivery date not later than 07July when this was simply not true still stands.
When I phoned to check the status on 07 July I discovered the supplier to your local depot did not have it in stock so the local depot could not say when it would be available. This contradicted your email message and I should have been told this without asking.
On a more positive note my phone calls to the main and local offices were answered immediately and staff responded in a friendly and helpful manner.
Thank you for responding to my comments and I am prepared to change the review to 3 stars as 1 star is probably too harsh but reflected how I felt at the time.
0
Rhannwch
DJ
Dave Joy
Dilyswyd gan Feefo
Bicester
4 years ago
What Dave Joy said about JDP:
Straightforward ordering and delivery
Very easy process from ordering the products to sorting the delivery. Quick process and delivered on the advised date which was useful as it went to a 3rd party
Fleur
JDP
4 years ago
Thank you for your kind review.
0
Rhannwch
CP
Christopher Page
Dilyswyd gan Feefo
Lewes
4 years ago
What Christopher Page said about JDP:
Can't fault them , very professional.
Excellent company to deal with, great price and very fast delivery. Can't rate them highly enough. I will definitely be using them again.
Fleur
JDP
4 years ago
Thank you for your generous review.
0
Rhannwch
MS
Michael Scudamore
Dilyswyd gan Feefo
4 years ago
What Michael Scudamore said about JDP:
Not great
Still haven’t received my delivery which was meant to arrive last Wednesday, delivery company impossible to get hold of
Fleur
JDP
4 years ago
Very sorry to hear that you are having problems with the delivery company. This is not what we want for our customers. We will investigate and respond to you today.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
4 years ago
Good service, prompt delivery.would recommend them.
Fleur
JDP
4 years ago
Thank you for your review!
0
Rhannwch
CC
Chris child
Dilyswyd gan Feefo
4 years ago
What Chris child said about JDP:
excellent service
Fleur
JDP
4 years ago
Thank you for your review.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
4 years ago
fast and efficient.great help
Fleur
JDP
4 years ago
Thank you, your review is much appreciated.
0
Rhannwch
GD
Graham Douglas
Dilyswyd gan Feefo
Nailsea
4 years ago
What Graham Douglas said about JDP:
Excellent service.
First Class business. Polite helpful office staff and a polite helpful and professional delivery driver combined with competitive pricing
Fleur
JDP
4 years ago
Thank you for your kind words, we are grateful for your feedback.
0
Rhannwch
MC
Martin Caunce
Dilyswyd gan Feefo
L40
4 years ago
What Martin Caunce said about JDP:
Phoned local yard for price. £40 more than online. With no offer to match i
Either better prices for ordering from local yard or at least match um.
Fleur
JDP
4 years ago
Thank you for your review and I am sorry that we fell short of our normally high standards when you spoke to us. I will investigate and feedback.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
4 years ago
Cheerful team, helpful,delivered on time as promised
Fleur
JDP
4 years ago
Thank you for your review, this is much appreciated.
For more than 45 years, and together with 27 branches across the UK, first class customer service, technical knowledge and extensive product ranges is how customers have come to know, trust and rely on JDP for all their project needs.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
For more than 45 years, and together with 27 branches across the UK, first class customer service, technical knowledge and extensive product ranges is how customers have come to know, trust and rely on JDP for all their project needs.
