We contacted the JDP “expert” who told us which connectors to buy. When we got them they were not suitable so we contacted JDP again. They then suggested a different connector but we had to pay...
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Fleur
JDP
4 years ago
We are sorry that our normally high levels of service have not met your expectations. We are investigating and will be in contact.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
4 years ago
Highly saatisfactory
Quick delivery of goods and my telephone contact to request a VAT invoice was dealt with in a friendly, professional and prompt manner.
Fleur
JDP
4 years ago
That is great to hear. Thank you for taking the time to provide your feedback.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
4 years ago
Straightforward, simple and efficient
Accurate delivery date and efficient
Fleur
JDP
4 years ago
Thank you for your review.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
4 years ago
Excellent service , top job
Fleur
JDP
4 years ago
We are grateful for your feedback, thank you.
0
Rhannwch
GS
Graham Smith
Dilyswyd gan Feefo
4 years ago
What Graham Smith said about JDP:
Great service and products
Excellent reliable and prompt delivery. The surface drainage products are great too!
Fleur
JDP
4 years ago
Thank you for your review, this is much appreciated.
0
Rhannwch
NH
Nicky Hughes
Dilyswyd gan Feefo
4 years ago
What Nicky Hughes said about JDP:
Good service
Fleur
JDP
4 years ago
Thank you for your feedback.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
4 years ago
Good Service and Reasonable Price
Very good website, easy ordering and quick delivery of full order - well done.
Would like to see some discount for returning customers or bulk/multiple product purchases
Fleur
JDP
4 years ago
Thank you for your feedback. We are always reviewing our website function and your suggestions are appreciated.
0
Rhannwch
DC
David Corbett
Dilyswyd gan Feefo
Malvern
4 years ago
What David Corbett said about JDP:
Excellent. Competitive prices and great service. Recommended.
Fleur
JDP
4 years ago
Thank you for your feedback, this is appreciated.
0
Rhannwch
GB
Glenn Burgin
Dilyswyd gan Feefo
4 years ago
What Glenn Burgin said about JDP:
Top service , fast delivery
Top service
Fleur
JDP
4 years ago
Thank you for your kind feedback.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
4 years ago
Not good.
I am still waiting for my order with no delivery date available. Yet I received an email telling me my order was on the way with an expected delivery date of before 07 June. Clearly this is just a...
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Fleur
JDP
4 years ago
I am very sorry that our service has not met our normally high standards. We will investigate and be in touch with you with an update.
Cwsmer Dibynadwy
4 years ago
I apologise for getting the date wrong it should have been 07 July not June. As luck would have it I received the order on 14 July a few hours after writing my review.
I am a bit happier with your service but my original comment that I received an email confirming my order was on its way with a delivery date not later than 07July when this was simply not true still stands.
When I phoned to check the status on 07 July I discovered the supplier to your local depot did not have it in stock so the local depot could not say when it would be available. This contradicted your email message and I should have been told this without asking.
On a more positive note my phone calls to the main and local offices were answered immediately and staff responded in a friendly and helpful manner.
Thank you for responding to my comments and I am prepared to change the review to 3 stars as 1 star is probably too harsh but reflected how I felt at the time.
For more than 45 years, and together with 27 branches across the UK, first class customer service, technical knowledge and extensive product ranges is how customers have come to know, trust and rely on JDP for all their project needs.
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Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
For more than 45 years, and together with 27 branches across the UK, first class customer service, technical knowledge and extensive product ranges is how customers have come to know, trust and rely on JDP for all their project needs.
