I still have not recieved the trainers. And they are now trying to say that they delivered them. Worst customer care ever. Dont reply to DMs or emails until they feel like it. Feels like they are...
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Mollie
JD Sports
5 years ago
Hello Robert,Thank you for your review.I am sorry to hear that you are unhappy with your recent shopping experience with us!Looking into your account I can see that you have been in touch with our customer care team regarding this.I would like to thank you for your feedback as ultimately it helps us to improve.Should you require any further assistance please do not hesitate to email us on: onlinereviews@JDSports.co.uk quoting reference: #10849561 in the subject.We really hope to see you again soon.Many thanks.Mollie,JD Sports Online Review Team
Dyddiad y pryniant: 18/04/2020
0
Rhannwch
BP
Bianca Philbert
6 years ago
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What Bianca Philbert said about JD Sports:
My item was delivered to the wrong door I tried to contact via email a week ago and no response my door is dark blue
Mollie
JD Sports
5 years ago
Hello Bianca,Thank you for your review.I am sorry to hear this!So I am able to look into this further for you, please email your order details to us on: onlinereviews@JDSports.co.uk quoting reference: #10849350 in the subject.Many thanks.Mollie,JD Sports Online Review Team
Hi,
Thank you for your online review.
I am sorry to hear you are not satisfied with the time taken to deliver your order. I can advise we usually delivered within 5-7 working days to deliver however this is sometimes slightly longer due to the current COVID-19 situation. I can see your order was since delivered.
Sorry for any delays with this and thank you for your patience.
If you require any further help please email us at customercare@jdpsorts.co.uk quoting ref 10065975.
Many thanks,AmarJD Sports Online Review Team
Cwsmer Dibynadwy
6 years ago
Ref 10065975. You are saying my order from JD was since delivered, but I still have not received it. Please advise on how to cancel the order, as I do not know where it was delivered to, but not to my house yet ! So, unless it appears by early this week, I would like a refund ! Thank you, Karen.
Absolutely appalling service. I tried to cancel my order as I was informed that because the store had closed I would have to pay to return any items that were not suitable. Not long after I made this...
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Mollie
JD Sports
5 years ago
Hello Ian,Thank you for your review.Please accept my sincerest apologies for any inconvenience caused.I would like to thank you for your feedback as ultimately it helps us to improve and ensure that our customers are happy!Looking into your account I can see that this has now been resolved for you, however if there is anything you would like to discuss further in relation to this please do not hesitate to email us on: onlinereviews@JDSports.co.uk quoting reference: #10849162 in the subject.We really hope this experience has not put you off from shopping with us again in the future as we value your custom highly.We hope to see you again soon.Many thanks.Mollie,JD Sports Online Review Team
I placed an order of £75 , it was saying that is free delivery,when i went through checkout, it was for £4 delivery wich i paid, i supose to receive my items by 30.12.19 and i receive it on...
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Mollie
JD Sports
5 years ago
Hello,
Thank you for your review.
I am sorry that you experience issues with the delivery cost for your recent order.
Looking into this further I can see that this has now been refunded for you, however I would like to thank you for your feedback as ultimately it helps us to improve.
We really hope to see you again soon.
Many thanks.
Mollie,
JD Sports Online Review Team
Product reviews
Dyddiad y pryniant: 30/12/2019
0
Rhannwch
MH
Matty Hansen
6 years ago
What Matty Hansen said about JD Sports:
Am still waiting for my stuff
Mollie
JD Sports
5 years ago
Hello Matty,Thank you for your review.I am sorry to hear this!Looking into your account I can see that your order has now been delivered, however if there is anything further I can assist you with in relation to this please do not hesitate to email us on: onlinereviews@JDSports.co.uk quoting reference: #10848760 in the subject.We hope to see you again soon.Many thanks.Mollie,JD Sports Online Review Team
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