awful, ordered items, parcel was damaged, an item was missing from it, this also happened once before about 6 months earlier or so, spent hundreds of pounds with JD. but not anymore after this,...
Hello,
Thank you for your review.
I am sorry to hear this!
Looking into your account I can see that this has now been resolved for you and a refund has been processed, however I would like to thank you for your feedback as ultimately it helps us to improve.
Nothing pleases us more than when our customers are happy.
We hope to see you again soon.
Many thanks.
Mollie,
JD Sports Online Review Team
I have not received my parcel it’s been over 1 month and 1 week now
Mollie
JD Sports
5 years ago
Hello Tyler,Thank you for your review.I am sorry to hear this!So I am able to look into this further for you, please email your order details to us on: onlinereviews@JDSports.co.uk quoting reference: #10843360 in the subject.Many thanks.Mollie,JD Sports Online Review Team
My order was meant to arrive 2 days ago, I keep receiving the same text saying that the order is delayed. I sent an email to customer service and got no response. According to the order status it was...
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Mollie
JD Sports
5 years ago
Hello Paul,
Thank you for your review.
I am sorry to hear this!
Looking into your account I can see that your order has now been delivered, however I would like to thank you for your feedback as ultimately it helps us to improve.
Please be assured that nothing pleases us more than when our customers are happy and we would love to see you return.
Many thanks.
Mollie,
JD Sports Online Review Team
PH
Paul Hankinson
5 years ago
They eventually apologised months later, even that is unsatisfactory.
Product reviews
Dyddiad y pryniant: 23/04/2020
2
Rhannwch
TW
Tracey Wilkinson
Hayes
6 years ago
What Tracey Wilkinson said about JD Sports:
Make sure my order arrives and don't keep sending me to hermes who tell me its been delivered. When it has not
Mollie
JD Sports
5 years ago
Hello Tracey,
Thank you for your review.
I would like to apologise and thank you for your feedback regarding delivery as ultimately it helps us to improve.
Please be assured that nothing pleases us more than when our customers are happy and we would love to see you return.
We hope to see you again soon.
Many thanks.
Mollie,
JD Sports Online Review Team
Dyddiad y pryniant: 16/04/2020
4
Rhannwch
LG
Lucy Garrett
6 years ago
What Lucy Garrett said about JD Sports:
I still haven't received my order, it now been a month? I have contacted you and still waiting to hear back from someone?
Mollie
JD Sports
5 years ago
Hello Lucy,
Thank you for your review.
I am sorry to hear this!
Looking into your account I can see that this has now been resolved for you and a full refund has been processed, however I would like to thank you for your feedback as it really does help us to improve.
We hope this experience has not put you off from shopping with us again in the future as we value your custom highly.
Many thanks.
Mollie,
JD Sports Online Review Team
Product reviews
Dyddiad y pryniant: 27/04/2020
0
Rhannwch
SD
Stephen Driscoll
6 years ago
What Stephen Driscoll said about JD Sports:
Terrible service. Still waiting for my order after 8 days! Even with the current crisis this is much longer than any other order I have made from other stores.
Mollie
JD Sports
6 years ago
Hello Stephen,
Thank you for your review.
I am sorry to hear this!
Looking into your account I can see that this has now been resolved for you and a full refund has been processed, however I would like to thank you for your feedback as ultimately it helps us to improve.
Please be assured that we value your custom highly and would love to see you return.
Many thanks.
Mollie,
JD Sports Online Review Team
SD
Stephen Driscoll
6 years ago
Was resolved by myself purchasing from another retailer and receiving the kind of service customers expect, not by yourselves making me wait 14 days then simply returning my money.
Hello,Thank you for your review.I am sorry to hear that you received the incorrect item, I understand this must have been highly disappointing.Looking into your account I can see that you have been in touch with our customer care team regarding this, however if there is anything further I can assist you with in relation to this please do not hesitate to email us on: onlinereviews@JDSports.co.uk quoting reference: #10331466 in the subject.We really hope to see you again soon.Many thanks.Mollie,JD Sports Online Review Team
Cwsmer Dibynadwy
6 years ago
I have returned the socks but haven’t had any confirmation if they’ve been received and I’ve still not received the ball I ordered 14th April. Can you help with this please ?
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