How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Hotels.com US Adolygiadau

https://www.hotels.com/?locale=en_US&pos=HCOM_US&brandcid=HCOM-US.FEEFO.HEADER

Service

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/5

5

4

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1

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ratings over the past year

Arddangos pob 941,070 adolygiad

Cwsmer Dibynadwy

Dilyswyd gan Feefo

13 years ago

Tried to cancel a reservation. Hotels.com would not refund my booking cost.

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

13 years ago

good

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

13 years ago

The website didn't work properly on Safari for Mac.

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

13 years ago

Good deals, no hassle cancellation!

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

13 years ago

Exemplary customer service reps

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

13 years ago

She definitely told me her name but i've forgotten it :( She was really helpful,…

She definitely told me her name but i've forgotten it :( She was really helpful, friendly, and efficient. Couldn't have had a better experience. Thanks!

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

13 years ago

booking process is super easy and the rates are guaranteed to be the lowest!

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

13 years ago

easy to find hotels but the description of the rooms are poor

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

13 years ago

Have always had a good experience working through your booking system. My last reservation had…

Have always had a good experience working through your booking system. My last reservation had to be modified due to an error on my part but when I called in for assistance as I could not figure it...