Service
4.3
/5

5

4

3

2

1

4,629

1,094

436

243

620

7,022

ratings over the past year

Hotels.com US is no longer an active Feefo customer
Arddangos pob 941,072 adolygiad
Cwsmer Dibynadwy
12 years ago
Dyddiad y pryniant: 24/04/2013
The customer service agent Leah was extremely knowledgeable, patient, and helpful. She helped me book…
The customer service agent Leah was extremely knowledgeable, patient, and helpful. She helped me book three different hotels in two different countries.
Cwsmer Dibynadwy
12 years ago
Dyddiad y pryniant: 24/04/2013
The lady was very nice and helpful with making my reservation with the hotel, but…
The lady was very nice and helpful with making my reservation with the hotel, but I was told I would get and e-mail with my confirmation number. I did not get the e-mail, so I had to call the hotel...

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Cwsmer Dibynadwy
12 years ago
Dyddiad y pryniant: 24/04/2013
Every time I call hotels.com, no matter what the reason, the person I speak with…
Every time I call hotels.com, no matter what the reason, the person I speak with is always very polite and most helpful. I just wished some of your personnel were easier to understand.
Cwsmer Dibynadwy
12 years ago
Dyddiad y pryniant: 24/04/2013
The initital booking was OK--agent polite and wililng to help, but the multiple copies of…
The initital booking was OK--agent polite and wililng to help, but the multiple copies of the emails generated by your system refused to capture my preference request for 2 Queen beds. The first and...

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Cwsmer Dibynadwy
12 years ago
Dyddiad y pryniant: 24/04/2013
They usually help me as needed. When hotel's policy is violated, they have still refunded…
They usually help me as needed. When hotel's policy is violated, they have still refunded me because I was a gold member. I truly appreciated there willingness and help.
Cwsmer Dibynadwy
12 years ago
Dyddiad y pryniant: 24/04/2013
Good hotel web for check nice hotel!
Cwsmer Dibynadwy
12 years ago
Dyddiad y pryniant: 24/04/2013
Great service, quick and easy
Cwsmer Dibynadwy
12 years ago
Dyddiad y pryniant: 24/04/2013
I elected to be billed AT THE HOTEL upon check-in and yet my credit card was…
I elected to be billed AT THE HOTEL upon check-in and yet my credit card was charged. I emailed customer service and still no response. I am not happy.
Cwsmer Dibynadwy
12 years ago
Dyddiad y pryniant: 24/04/2013
Hotels.com is very easy to use and track reservations. Love the free nights that come…
Hotels.com is very easy to use and track reservations. Love the free nights that come with it too!
Cwsmer Dibynadwy
12 years ago
Dyddiad y pryniant: 24/04/2013
Love Hotel.com Welcome Rewards. Book 10 nights and receive a free night. Rates are average…
Love Hotel.com Welcome Rewards. Book 10 nights and receive a free night. Rates are average to good, so nothing is lost price-wise by booking this way.
Am Hotels.com US
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent
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5410 Lyndon B Johnson Freeway, Ste. 500, Dallas, TX 75240, Texas, 75240, United States
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Am Hotels.com US
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent