Well informed about delivery etc and everything carried out as promised.
Home Leisure Direct
Home Leisure Direct
9 years ago
Thanks so very much for taking the time to leave your feedback about your new table tennis table.
Dunlop is a classic brand and I'm happy that you are pleased with your new purchase and hopefully getting some good use out of it this summer.
Regarding the service received it's great to read that you were well kept in the loop and everything ran smoothly for you.
All the best with your new table, and don't forget to check out our YouTube videos with Commonwealth Champion Ryan Jenkins on how to improve your game.
Thanks again and don't hesitate to be in touch if you require anything further.
Roger
Thanks very much for taking the time to leave feedback for the service your received.
With the Butterfly Junior table being 3/4 size, it is not sent out on the standard courier. With this in mind it will be a one man delivery and will take at least three working days. We do try to make this clear in our web listing and confirmation email, but apologies if there was any confusion.
I understand out team have been in touch and found a suitable resolution regarding any damages.
Thanks again for your feedback and don't hesitate to contact our Sales and Service Team if you've any questions.
Roger
Thanks ever so much for taking the time to leave feedback for your purchase.
It's a great machine, and I know it was hugely popular amongst the staff here during lunch breaks whilst it was in the showroom.
We're delighted that the service we provided lived up to your expectations and that you are getting the most out of the pin.
Do be in touch when it comes to adding to your collection!
Thanks once more
Roger
experience staff, good hand overs, good communication
Home Leisure Direct
Home Leisure Direct
10 years ago
Thanks very much for taking the time to leave a review.
I'm glad we could get the table tennis tables to your site in the required time and that you were happy with the service received.
Let us know if you need anything in the future,
Roger
Help all the way . No pressure just good information
Home Leisure Direct
Home Leisure Direct
10 years ago
thank you for leaving a review. We're really happy to hear you're enjoying your new Ghostbusters Pro Pinball Machine, it really is a great game. It's also great to hear that you were happy with our Sales Team.
We hope you continue to enjoy the game. Please let us know if you need any further assistance, we'll be happy to help.
Jess
Thanks very much for taking the time to leave a review.
We're delighted that you gave such a positive response towards both the quality of your table and the service provided.
If you need anything in the future, don't hesitate to be in touch.
Thanks again,
Roger
If your in the market for a top quality pool table installed by a genuinely helpful professional team of guys then look no further. These guys are brilliant and I'd recommend them to anyone.
Home Leisure Direct
Home Leisure Direct
10 years ago
thank you for leaving a review. We're so happy that you're pleased with your Pool Table and found that our delivery team were helpful. We hope you continue to enjoy it. Please let us know if you need any further assistance, we'll be very happy to help.
Jess
Delivered to my place of work in a couple of days. Beat that if you can!
Home Leisure Direct
Home Leisure Direct
10 years ago
we're really pleased you're happy with your new Table Tennis Table Cover and that it was delivered quickly. Please let us know if you require any further assistance, we'll be happy to help.
Jess
Whilst I had to wait a long time for the table to be built and delivered, I was told this before I ordered. Come delivery, this was excellent and the 2 gents who delivered and installed the table...
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Home Leisure Direct
Home Leisure Direct
10 years ago
we're really pleased you're happy with your new Pool Dining Table and that you were happy with our installation team. We hope you continue to enjoy your new table! Please let us know if you require any further assistance, we'll be very happy to help.
Jess
I bought table tennis table online, ex demo. First after a day or two got informed by phone that it has been sold to somone else. Tough luck. I picked another ex demo table, a class higher and more...
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Home Leisure Direct
Home Leisure Direct
10 years ago
Hiya, thank you for taking the time to leave feedback. Firstly we’re very happy that you’re enjoying your new table. Regarding the delivery, the ex demonstration table was assembled rather than flat packed as is standard. With this in mid, we had to ensure a more specialist delivery to avoid any damages. Apologies for the small wears to the table, these had not been picked up in the website listing. I understand replacement parts have since been sent to you by our team. If you have any further questions, don’t hesitate to contact our Sales and Customer Service Team on 0800 622 6464.
Jess
Cwsmer Dibynadwy
10 years ago
I have received replacement brake but no replacement for easy access ball dispenser. This was only after I send feedback on FeeFo, which by the way was requested by email. No reply to my two emails for over a month now suggest poor service. Since no inspection of the table was made how do you know the were only small wears to it. Brake broken, ball dispenser missing and rust in numerous places. I find your service misleading and not very professional. It is like saying I will sell you an ex demo car and not tell you it is rusty and have a missing wing mirror and hand brake is not operational. And finally... Now that you've paid... I will ignore your emails...
Home Leisure Direct
Home Leisure Direct
10 years ago
Thanks very much for your taking the time to reply.
Following on from this and since our Sales Manager called you yesterday, I’m glad we’ve established that emails were sent to you in good time and prior to your leaving feedback on Feefo but were rejected by your email host. Hopefully this clears up your issue with the service level offered.
Regarding the ex Demo table, this was offered with over £100 discounted off the retail price of the same model. I’m sorry you are disappointed with the wear of the table, and I'm happy to hear the replacement parts you had issue with have been received.
Thanks very much for your time, and if you have any questions do be in touch on 0800 622 6464.
Jess
Home Leisure Direct
Home Leisure Direct
10 years ago
Thanks very much for your taking the time to reply.
Following on from this and since our Sales Manager called you yesterday, I’m glad we’ve established that emails were sent to you in good time and prior to your leaving feedback on Feefo but were rejected by your email host. Hopefully this clears up your issue with the service level offered.
Regarding the ex Demo table, this was offered at with over £100 discounted off the retail price of the same model. I’m sorry you are disappointed with the wear of the table, and am happy to hear the replacement parts have been safely received.
Thanks very much for your time, and if you have any questions do be in touch.
Jess
Home Leisure Direct specialise in supplying luxury games room products, such as pool tables, jukeboxes and table tennis tables. Our expert team provide award winning customer service. Visit our showrooms to view a huge range of products in person.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Home Leisure Direct specialise in supplying luxury games room products, such as pool tables, jukeboxes and table tennis tables. Our expert team provide award winning customer service. Visit our showrooms to view a huge range of products in person.