Holiday Gems is no longer an active Feefo customer
Arddangos pob 6,855 adolygiad
Cwsmer Dibynadwy
Dilyswyd gan Feefo
12 years ago
The woman I spoke to lynn was very helpful , I will use you again…
The woman I spoke to lynn was very helpful , I will use you again and recommend you to friends
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
12 years ago
Always find us the best deals
0
Rhannwch
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12 years ago
Agent 111 (Robbie) was efficient and helpful during my telephone booking. However when I raised…
Agent 111 (Robbie) was efficient and helpful during my telephone booking. However when I raised further questions via email (to admin) the reply only related to some of my questions and not all,...
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0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
12 years ago
The lady who dealt with my request was very helpful and very friendly she gave…
The lady who dealt with my request was very helpful and very friendly she gave an excellent service and this is the second time I have used holiday gems as your members of staff are very helpful and...
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0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
12 years ago
first class service from stacey
0
Rhannwch
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12 years ago
Poor contact little faith in person booked holiday with she was very poor and made…
Poor contact little faith in person booked holiday with she was very poor and made mistakes on my booking
Holiday Gems
Holiday Gems
12 years ago
many thanks for responding to us. Could you please let us know your reference number and we will investigate this issue for you immediately. In the meantime - our aplogies that you feel this was the case.
Customer Service Team - HolidayGems.co.uk
0
Rhannwch
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Dilyswyd gan Feefo
12 years ago
First time I have used h/gems found them very helpfully got my booking done with…
First time I have used h/gems found them very helpfully got my booking done with no problems Julie was very helpfully very polite would recommend to friends
Thank you
G. Cardigan
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
12 years ago
Nadine was very helpful and l'm pleased to ave booked with gem.
0
Rhannwch
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12 years ago
i booked a hotel for my daughter and partner and spent two days researching hotels on…
i booked a hotel for my daughter and partner and spent two days researching hotels on holiday gems website. i chose metahp beach hotel marmaris as the pictures on holiday gems site looked lovely and...
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Holiday Gems
Holiday Gems
12 years ago
we are concerned to note comments in your email and would ask you to immediately contact our Administration/Customer Services Manager tomorrow morning on 0871 911 0137. At this stage we do not know what booking you are referring to however have made the same aware that you will be calling tomorrow. I would however point out that Holiday Gems Ltd has and would never trade in the way your comments suggest. Should there have been an accommodation issue in resort, all customers are given full 24 hour details and telephone numbers in order that any issue may be investigated for prompt resolution. It does sound like the hotel may have overbooked however, this will be looked into as a matter of priority for you once we are aware of what booking you’r are referring to. In the meantime, we would ask if you could contact your daughter to ask if she has followed the correct procedure and made the in-resort team aware of what has happened. The telephone numbers are clearly located on the vouchers she will have. Kind regards.
Customer Service Team - HolidayGems.co.uk
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
12 years ago
Operator 104 Finn was excellent and done her best to get me the best price…
Operator 104 Finn was excellent and done her best to get me the best price !!!
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
