How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Adolygiadau Hive

Arddangos pob 30,673 adolygiad

Cwsmer Dibynadwy

Dilyswyd gan Feefo

9 months ago

Received promptly, excellent service. Would use this company again.

Excellent service, quick delivery and a lovely product.

Serena Nye

Hive

9 months ago

We take huge pride in our service from start to finish, so thanks for your wonderful feedback. Enjoy your purchase and we welcome you back soon :-)

Dyddiad y pryniant: 14/12/2025

Cwsmer Dibynadwy

Dilyswyd gan Feefo

9 months ago

Dyddiad y pryniant: 14/12/2025

Cwsmer Dibynadwy

Dilyswyd gan Feefo

9 months ago

Quick delivery

I received the diary I ordered very promptly

Serena Nye

Hive

9 months ago

Thanks for your wonderful feedback. We hope you choose to shop with Hive again soon!

Dyddiad y pryniant: 14/12/2025

Cwsmer Dibynadwy

Dilyswyd gan Feefo

9 months ago

Always good service and sent quickly. Well packed.

Serena Nye

Hive

9 months ago

We will share your lovely feedback with our team, thank you! Enjoy your purchase and we welcome you back soon :-)

Dyddiad y pryniant: 11/12/2025

Cwsmer Dibynadwy

Dilyswyd gan Feefo

9 months ago

My online Bookshop

Very good!

Serena Nye

Hive

9 months ago

Thank you for your 5 star feedback. We welcome you back to Hive soon :-)

Dyddiad y pryniant: 08/12/2025

Cwsmer Dibynadwy

Dilyswyd gan Feefo

9 months ago

Book I didn't order or want

The book I wanted and thought I ordered wasn't the book on my receipt, one I'd not even looked at and a completely different book. Reported error instantly, was told order for book I didn't want was...

Serena Nye

Hive

9 months ago

We are sorry to hear we were unable to cancel your order once it was placed. We are pleased you were able to refuse the delivery. Our customer service team emailed you on the 16/12/25 confirming your order was back with us and your refund had been processed. I hope this has now been received, please email us back if not and we can investigate this for you.

Cwsmer Dibynadwy

9 months ago

I confirmed on 18th that it was received, 2 weeks after I returned the wrong books but seems you can't see this. Thanks.

Dyddiad y pryniant: 24/11/2025

Cwsmer Dibynadwy

Dilyswyd gan Feefo

9 months ago

Great Online Store.

Usually has most of the items that I want in stock. Fast delivery. Connection to local bookshop is good.

Serena Nye

Hive

9 months ago

Thank you for your 5 star feedback. We take huge pride in our service from start to finish. We welcome you back to Hive soon :-)

Dyddiad y pryniant: 11/12/2025

Cwsmer Dibynadwy

Dilyswyd gan Feefo

9 months ago

superb bookseller

Great bookseller, just as fast as Amazon, far less evil.

Serena Nye

Hive

9 months ago

Thank you for your 5 star feedback. We take huge pride in our service from start to finish. We welcome you back to Hive soon :-)

Dyddiad y pryniant: 13/12/2025

Cwsmer Dibynadwy

Dilyswyd gan Feefo

9 months ago

Serena Nye

Hive

9 months ago

Thank you for your feedback. We hope you choose to shop with Hive again soon!

Dyddiad y pryniant: 12/12/2025

Cwsmer Dibynadwy

Dilyswyd gan Feefo

9 months ago

Best for books

Support bookshops and avoid Amazon!!

Serena Nye

Hive

9 months ago

Thanks for your wonderful feedback. We are glad you share our love for bookshops! Enjoy your purchase.

Dyddiad y pryniant: 12/12/2025

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Dysgwch fwy am Feefo

Hive Adolygiadau

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?