How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Adolygiadau Hive

Arddangos pob 30,673 adolygiad

Cwsmer Dibynadwy

Dilyswyd gan Feefo

9 months ago

Dyddiad y pryniant: 08/12/2025

Cwsmer Dibynadwy

Dilyswyd gan Feefo

9 months ago

Excellent service for book lovers.

Efficient, well-managed, unproblematic. Well-packaged and delivered promptly. Donation to local independent book shop also much appreciated.

Serena Nye

Hive

9 months ago

Thanks for your wonderful feedback. We are glad you share our love for bookshops! We take huge pride in our service from start to finish. We welcome you back to Hive soon :-)

Dyddiad y pryniant: 08/12/2025

Cwsmer Dibynadwy

Dilyswyd gan Feefo

9 months ago

Serena Nye

Hive

9 months ago

Thank you for your feedback. We hope you choose to shop with Hive again soon!

Dyddiad y pryniant: 19/12/2025

Cwsmer Dibynadwy

Dilyswyd gan Feefo

9 months ago

Great place to shop

Easy to order and delivered on time!

Serena Nye

Hive

9 months ago

Thank you for your 5 star feedback. We take huge pride in our service from start to finish. We welcome you back to Hive soon :-)

Dyddiad y pryniant: 18/12/2025

Cwsmer Dibynadwy

Dilyswyd gan Feefo

9 months ago

Prompt service

Item arrived very quickly and was as described. Good price compared to other sites Bought as a present . Am sure the game would be enjoyed

Serena Nye

Hive

9 months ago

Thank you for your wonderful feedback on our service, we will share with our team. We hope you enjoyed the game! We hope you shop with Hive again soon :-)

Dyddiad y pryniant: 17/12/2025

Cwsmer Dibynadwy

Dilyswyd gan Feefo

9 months ago

Delivery was fast, company ethical

Delivery was fast, and i like the fact this is a more ethical online shop than Amazon or sadly now Wordery, as they give a percentage to a local bookshop, just wish there was someone closer i could...

Serena Nye

Hive

9 months ago

Thank you for your 5 star review! We really appreciate your feedback regarding our website descriptions. If you would like further information regarding an item, you are welcome to email our customer service team prior to ordering on customerservice@hive.co.uk and they will do their best to find the information you are looking for. I hope this helps :-) We welcome you back to Hive soon!

Dyddiad y pryniant: 17/12/2025

Cwsmer Dibynadwy

Dilyswyd gan Feefo

9 months ago

Great source of books and CDs

Great service and wide choice of books and CDs. Speedy delivery and I like it that a local independent bookshop benefits.

Serena Nye

Hive

9 months ago

Thanks for your wonderful feedback. We are glad you share our love for bookshops! Enjoy your purchase and we welcome you back soon :-)

Dyddiad y pryniant: 16/12/2025

Cwsmer Dibynadwy

Dilyswyd gan Feefo

9 months ago

Dyddiad y pryniant: 16/12/2025

Cwsmer Dibynadwy

Dilyswyd gan Feefo

9 months ago

Efficient and helpful.

Dyddiad y pryniant: 15/12/2025

Cwsmer Dibynadwy

Dilyswyd gan Feefo

9 months ago

Just how it should be . Place the order , books arrived on time .No problem

Books arrived in perfect condition on time and it was easy to place the order.

Dyddiad y pryniant: 15/12/2025

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Dysgwch fwy am Feefo

Hive Adolygiadau

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?