Customer service great! i had a question so i made a phone all and an…
Customer service great! i had a question so i made a phone all and an agent clarified straight away. The process of buying was quick and easy and i couldn't be happier. Fully covered in less than 10...
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0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
14 years ago
So far, Hiscox have kindly agreed to take my money. That went well; but it…
So far, Hiscox have kindly agreed to take my money. That went well; but it always does. Whether they are any good should it ever come to a claim, God knows. I have absolutely no faith in the...
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Hiscox Insurance
Hiscox Insurance
14 years ago
Good afternoon Mr Macleod,
Many thanks for choosing Hiscox for your business insurance. We trust that our product and service will meet your needs.
We note that you have reviewed our service negatively and would be interested to know how we can improve upon this.
Annabel Venner
Marketing Director
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
14 years ago
All very straightforward, informative and helpful.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
14 years ago
Website good but in places not as intuitive as it could be. Overall a good…
Website good but in places not as intuitive as it could be. Overall a good experience.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
14 years ago
It was simple! Easy & understandable - As for the quote Excellent. All under 'one…
It was simple! Easy & understandable - As for the quote Excellent. All under 'one roof'
Thanks.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
14 years ago
Very simple to do with no fuss.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
14 years ago
Very simple to get a quote and buy.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
14 years ago
Excellent service and value
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
14 years ago
Policy purchased on-line.
I did raise a query by e-mail back to "direct ins &…
Policy purchased on-line.
I did raise a query by e-mail back to "direct ins & hiscox" etc towards end of 1st visit to website but no response received.
I resolved the matter by going back into...
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0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
14 years ago
I eventually decided to insure with someone else because it transpired that the only possible way…
I eventually decided to insure with someone else because it transpired that the only possible way to pay for services with Hiscox is by direct debit which i did not wish to do.
I explained this to...
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Hiscox Insurance
Hiscox Insurance
14 years ago
Good afternoon Mr Collins,
Thank you for taking the time to provide your feedback.
We are aware people have different preferences for the way in which they wish to pay for insurance, and that this includes credit and debit cards. We have a continual programme of service improvement, and reviewing the range of payment methods we offer is included within this.
We pride ourselves on the service that we provide, and we will review the service you received through our internal quality assurance processes.
Annabel Venner
Marketing Director
Cwsmer Dibynadwy
14 years ago
Thank you, a pretty standard corporate answer there to be honest,
But just to add, I received a follow up call from your customer services later that day after my initial discussion, and when I explained to the caller why I wasnt taking up the policy I was told "ok thank you good bye" in other words it went in one ear and out of the other followed by a standard "thank you for your feedback" reply.
I felt as though if i'd said something like "Tesco's are selling orange banana's today" I would have got exactly the same reply from your customer service person who was obviously in 'transmit only' mode and not particularly interested in whatever response they got.
May I suggest, as a company if you are going to go down the route of follow up calls, then at least train the people who make these calls to actually listen to what the person has to say, rather than some autonotron giving a standard answer!!
We have a long history and expertise in providing specialist home insurance cover for homes and their contents, valuables and collections. In fact, we provide home insurance cover for over 50,000 homes in the UK.
We also provide extensive business insurance, finely tailored to the needs of over 300,000 SMEs, professionals and consultants in the UK. We design profession-specific policies, that you can tailor to suit your business.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We have a long history and expertise in providing specialist home insurance cover for homes and their contents, valuables and collections. In fact, we provide home insurance cover for over 50,000 homes in the UK.
We also provide extensive business insurance, finely tailored to the needs of over 300,000 SMEs, professionals and consultants in the UK. We design profession-specific policies, that you can tailor to suit your business.