How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Headwater Adolygiadau

http://www.headwater.com

EXCEPTIONAL

Service

4.9

126

135

ratings over the past year

Arddangos pob 1,504 adolygiad

Mrs Cranfield

Dilyswyd Headwater

4 years ago

What Mrs Cranfield said about Headwater:

Responded quickly to my request. Found our previous booking details and the deposit we had on the books and applied that and our loyalty discount to the booking.

T Illing

Dilyswyd Headwater

4 years ago

What T Illing said about Headwater:

Perfect for tailor making your holiday

Very friendly and helpful staff and nothing seems to be an issue. They were happy to discuss options for local flights and various alternatives we asked about for our holiday and give us several...

Cwsmer Dibynadwy

Dilyswyd Headwater

4 years ago

First time booking with Headwater, they have been extremely helpful

A very friendly and professional service, Megan Wyatt could not have been more helpful!

Cwsmer Dibynadwy

Dilyswyd Headwater

4 years ago

Good company

Very good company. Well organised, helpful staff , great cycling routes. Bikes were good too and well maintained

Cwsmer Dibynadwy

Dilyswyd Headwater

4 years ago

Sloppy approach to detail. What else will go wrong?

I requested single trip insurance for myself and my partner to include cover for extra days in Paris following bike trip. Initial quote included 17 days insurance for one of us, but only 9 days (not...

Cwsmer Dibynadwy

Dilyswyd Headwater

4 years ago

Great service so far!

So far I have only just booked through Headwater, so cannot comment on the ongoing support or the service on the holiday, which is not until October. But I greatly appreciated the lovely manner and...

Cwsmer Dibynadwy

Dilyswyd Headwater

4 years ago

Excellent speedy responses to queries and changes.

Cwsmer Dibynadwy

Dilyswyd Headwater

4 years ago

Effective and efficient

Very efficient, answered questions and did a great job finding flights that worked

Cwsmer Dibynadwy

Dilyswyd Headwater

4 years ago

Friendly, thoughtful, efficient and empathetic

I find Headwater staff to be really friendly and helpful. Very understanding when I had to cancel and rebook a holiday, ensuring that my deposit wasn’t lost. I couldn’t recommend them more. And the...

Cwsmer Dibynadwy

Dilyswyd Headwater

4 years ago

Up to the usual standard

I have used Headwater many times, which speaks for itself. Joanne arranged the holiday as well as any of her colleagues in the past. Good attention to detail and nice to get the discount and wine!

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Dysgwch fwy am Feefo