How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Headwater Adolygiadau

http://www.headwater.com

EXCEPTIONAL

Service

4.9

134

143

ratings over the past year

Arddangos pob 1,500 adolygiad

Cwsmer Dibynadwy

Dilyswyd gan Feefo

10 years ago

Not one of our best holidays with Headwater

We have had many holidays with Headwater and as always the service was excellent. The rep on Gran Canaria knew his stuff and we would suggest that you use more of his walks on this holiday.

Simon

Dilyswyd gan Feefo

East Anglia

10 years ago

What Simon said about Headwater:

We got what was described-well thought out and with excellent local back up.

Helpful booking advice, by phone and e-mail. Accurate walking notes with one exception only- but there had been recent development in that area so possibly just out of date. We thoroughly enjoyed the...

Cwsmer Dibynadwy

Dilyswyd gan Feefo

10 years ago

Great company

Headwater provides a level of service which must be embarrassing to nearly all the rest. They do what they say they will do, including calling back when they say they will! We have walked with them...

Cwsmer Dibynadwy

Dilyswyd gan Feefo

10 years ago

An excellent holiday with nothing lacking. Thank you

Everything was perfect - the journey, the accommodation, the walks and particularly the tour leader who knew everything about everything !

Patricia Bunce

Dilyswyd gan Feefo

Wiltshire

10 years ago

What Patricia Bunce said about Headwater:

Excellent organisation and friendly approach

Headwater are a pleasure to deal with and the holiday I took for the first time on my own was a great success.

Cwsmer Dibynadwy

Dilyswyd gan Feefo

10 years ago

Pleasant and accommodating of our late request for a holiday

Cwsmer Dibynadwy

Dilyswyd gan Feefo

10 years ago

Really happy with holiday and service.

Efficient and accurate in booking holiday - all went perfectly. Ideal way for a single traveller to explore and meet people.

Cwsmer Dibynadwy

Dilyswyd gan Feefo

10 years ago

Excellent all-round service

We have had more than a dozen holidays over the years with Headwater. The fact we keep coming back is an indicator of their efficiency in putting together a successful and well thought out package....

Nigel Stanley

Dilyswyd gan Feefo

Evesham

10 years ago

What Nigel Stanley said about Headwater:

Good communications with the booking staff, responding to our different requests. Based on the excellent brochure and on line information

Cwsmer Dibynadwy

Dilyswyd gan Feefo

10 years ago

Recommend!

Reliably good - have used them twice now

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Dysgwch fwy am Feefo