Hays Travel Ltd is no longer an active Feefo customer
Arddangos pob 428,337 adolygiad
Cwsmer Dibynadwy
13 years ago
Very good service and really good help by angel
0
Rhannwch
Cwsmer Dibynadwy
13 years ago
The telesales/communication was a good level of customer service.
0
Rhannwch
Cwsmer Dibynadwy
13 years ago
Leo was very helpful and made the process easy.
0
Rhannwch
Cwsmer Dibynadwy
13 years ago
My holiday went without hitch , I would use them again
0
Rhannwch
Cwsmer Dibynadwy
13 years ago
Great, friendly and very helpful.
0
Rhannwch
Cwsmer Dibynadwy
13 years ago
very helpful, will use again
very helpful, will use again
Hays Travel Ltd
Hays Travel Ltd
13 years ago
Thank you for your positive comments. Have a great Holiday!
Customer Relations Department
0
Rhannwch
Cwsmer Dibynadwy
13 years ago
informative and explained things well
informative and explained things well
Hays Travel Ltd
Hays Travel Ltd
13 years ago
We aare happy to hear your booking experience was a pleasure. We hope you have a wonderful holiday!
Customer Relations Department
0
Rhannwch
Cwsmer Dibynadwy
13 years ago
Very good telephone service has been let down by the fact that I have still…
Very good telephone service has been let down by the fact that I have still not received a booking confirmation and I am now wasting time trying to chase them up.
Hays Travel Ltd
Hays Travel Ltd
13 years ago
Ms Aston,your feedback is very much appreciated. Please note though that email confirmations can take up to 48 hours to be sent as sometimes we might have to wait for vouchers to come from our suppliers.
Thank you,
Purpletravel.co.uk
Cwsmer Dibynadwy
13 years ago
I appreciate your response, however this information was not relayed at the time. Furthermore, I think that an email from Purple Travel giving details of the holiday booked immediately upon booking which can then be followed by a second email when the vouchers etc have arrived, would provide better customer service.
0
Rhannwch
Cwsmer Dibynadwy
13 years ago
The only down side when I called back the price I had been quoted had…
The only down side when I called back the price I had been quoted had changed by over £100
Hays Travel Ltd
Hays Travel Ltd
13 years ago
Thank you for your feedback. Unfortunately, prices can increase over a few hours, especially when it comes to airlines and flights. Many thanks for booking with us and we wish you a very enjoyable holiday!
Customer Relations Department
0
Rhannwch
Cwsmer Dibynadwy
13 years ago
same as any online booking service
same as any online booking service
Hays Travel Ltd
Hays Travel Ltd
13 years ago
Many thanks for your feedback. It is extremely important that we phonetically spell check all names and other important details, as if they are incorrect or different to passports there may well be a charge to correct the name or the customer may be refused boarding at the airport. We have a company procedure in place to ensure that all details are phonetically checked so every aspect of your holiday runs smoothly.
Customer Relations Department
Hays Travel is the UK's largest independent travel agent, specialising in providing good value, quality holidays, alongside excellent customer service.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Hays Travel is the UK's largest independent travel agent, specialising in providing good value, quality holidays, alongside excellent customer service.
