Turned up when stated but the order was missing an item. Your manager Paul at the store emailed me back within an hour, and the item turned up a few days later. Impressed with the customer service...
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Product reviews
Dyddiad y pryniant: 10/02/2012
0
Rhannwch
Cwsmer Dibynadwy
14 years ago
Delivery excellent -arrived within the allotted time. Well done. All hassle free
The service appeared good but there was no indication that the guitar might arrive in an unplayable condition due to unpredictable humidity, (or some such like). When we called them, they said we...
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GUITARGUITAR
GUITARGUITAR
14 years ago
Thanks for taking the time to leave this feedback for us. I can only apologise for the negative experience you've had. Although I'm not about to start making excuses, we would always ask that you contact the web office on orders@guitarguitar.co.uk, support@guitarguitar.co.uk or 0191 221 1675 for all web related transactions. Had we had exposure of this issue, we would have been able to resolve this for you without you making the trip. That said, the Edinburgh store should have been in touch with us to let us know you had been in contact with them.
Please let me know if there's ever anything else you need (you can get me on support@guitarguitar.co.uk) and I'll make sure you're well looked after.
Thanks again for your feedback, most appreciated
Thanks for your feedback. With regards to delivery on a weekend, we offer a Saturday delivery service which can be selected at the checkout.
In terms of the quality of the instrument, I'm very sorry to hear you're so unhappy with it. I can see from your order that you have been delivered a brand new boxed model from Epiphone. The guitar is not advertised as being supplied with accessories and the string will have been brand new. Any additional accessories are available online.
If you wish to discuss this further, you can reply to me here or contact me on support@guitarguitar.co.uk
guitarguitar, the UK's biggest guitar retailer, is now employee owned! guitarguitar are passionate about supporting guitar players and as an employee owned company, every experience our customers have with our team will be with someone dedicated to providing outstanding service at every stage of their musical journey.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
guitarguitar, the UK's biggest guitar retailer, is now employee owned! guitarguitar are passionate about supporting guitar players and as an employee owned company, every experience our customers have with our team will be with someone dedicated to providing outstanding service at every stage of their musical journey.