How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Adolygiadau FlyDirect

Cwsmer Dibynadwy

Dilyswyd gan Feefo

8 years ago

Malaga flight only

We would like to have booked for a longer period eg. Two or three weeks, but only one week was all that was available despite booking fairly early in the year. This might have been due to one of the...

Rebecca Evans

FlyDirect

8 years ago

Many Thanks for your feedback. As we operate a small aircraft on our Costa del Sol service and demand is high, unfortunately we are not able to offer long stays which leave empty seats on the weekend(s) in the middle. In 2018 we will be operating this service with the Flybe Embraer 175 jet, which we hope will offer a more comfortable journey for all our passengers.

Product reviews

Dyddiad y pryniant: 28/10/2017

0

TC

Trusted Customer

Dilyswyd gan Feefo

8 years ago

What Trusted Customer said about FlyDirect:

Flight on time and all ran to schedule

Product reviews

Dyddiad y pryniant: 28/10/2017

0

TC

Trusted Customer

Dilyswyd gan Feefo

8 years ago

What Trusted Customer said about FlyDirect:

Fly be aero plane too slow

Aero plane is too slow and noisy with only one toilet to service a full plane with children and babies on board. Handling agents at Malaga airport are hopeless we waited nearly one hour to get...

Rebecca Evans

FlyDirect

8 years ago

Many Thanks for your feedback. Please note that for 2018 our Costa del Sol flights will be operated on a Flybe Embraer 175 jet aircraft, making the journey more comfortable and quiet for everyone.

Dyddiad y pryniant: 21/10/2017

0

TC

Trusted Customer

Dilyswyd gan Feefo

Jersey Channel Islands

8 years ago

What Trusted Customer said about FlyDirect:

Cabin crew from hell Jersey to Malaga 14/10/2017

The cabin crew from jersey to Malaga were so unprofessional. Several passengers were complaining about them. Not a good start to our well deserved short holiday. The difference with the cabin crew on...

Dyddiad y pryniant: 21/10/2017

0

TC

Trusted Customer

Dilyswyd gan Feefo

8 years ago

What Trusted Customer said about FlyDirect:

Must do better

Get your act together and do what you say you will do; get your local rep up to speed as he tried to send us to a hotel that had been changed and no car hire voucher provided.

Rebecca Evans

FlyDirect

8 years ago

Many Thanks for your feedback. Apologies that you were unhappy with our rep service. The change of hotel was discussed and compensated prior to your departure, and I am sorry that the local rep was not made aware of this change. We are pleased to hear that you had a successful trip otherwise. Please note that we do advise pre-booking for the Alhambra Palace visit to avoid disappointment.

TC

Trusted Customer

8 years ago

The first hotel which had only been booked by you on the Tuesday, rang around all of the hotels in the group and only allowed us to check in once they had found all other group hotels to be full. The rep at the airport wanted us to ring him to confirm that we didn't want transfers back to the airport despite us having booked a hire car with you. Then when we arrived back in Jersey, we found out that 15 cases including one of ours had been offloaded due to weight problems. We did get the case back the following day.

Product reviews

Dyddiad y pryniant: 14/10/2017

0

TC

Trusted Customer

Dilyswyd gan Feefo

8 years ago

What Trusted Customer said about FlyDirect:

Service excellent

Product reviews

Dyddiad y pryniant: 14/10/2017

0

TC

Trusted Customer

Dilyswyd gan Feefo

Jersey

8 years ago

What Trusted Customer said about FlyDirect:

Wish you did more direct flights to Malaga maybe in the summer

It's so good to fly direct to malaga

Rebecca Evans

FlyDirect

8 years ago

Many Thanks for your feedback. Our 2018 programme will be on sale 31st October, and will include additional services to Malaga. Please keep an eye on www.flydirect.je for more details.

Product reviews

Dyddiad y pryniant: 14/10/2017

0

TC

Trusted Customer

Dilyswyd gan Feefo

8 years ago

What Trusted Customer said about FlyDirect:

Holiday was fantastic, only negative was the transfers being almost as long as the flights

Dyddiad y pryniant: 14/10/2017

0

TC

Trusted Customer

Dilyswyd gan Feefo

Barcelona

9 years ago

What Trusted Customer said about FlyDirect:

Direct fights are so easy, just a bit annoying when things go wrong.

when we booked the outbound time was 12.00 hrs but when confirmation came it had moved to 15.00 so 3 hrs lost and change of arrangements as were meeting friends in Barcelona. Nice roomy plane and...

Rebecca Evans

FlyDirect

9 years ago

Many Thanks for your feedback. We're sorry to hear about the issues at Barcelona airport, which is something we are taking up with our operators there for resolution. Unfortunately the flight reschedule was due to unavoidable slot changes at the airports visited by the aircraft during the course of that day. We are pleased to hear that you had an enjoyable trip otherwise and hope to see you on another FlyDirect trip soon.

Product reviews

Dyddiad y pryniant: 30/09/2017

0

TC

Trusted Customer

Dilyswyd gan Feefo

8 years ago

What Trusted Customer said about FlyDirect:

Larger planes and move direct services required

Quite good, Larger planes are required, 15 cases were left behind because plane overloaded. More help with assisted travel! More direct flights to Malaga throughout the year are required, they would...

Dyddiad y pryniant: 14/10/2017

0

FlyDirect Adolygiadau

COSTA DEL SOLMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrchThe FlyB aircraft was very cramped, with very little leg room between seats. One of my Grandsons is 6’4” and struggled for space.

COSTA DEL SOLMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrchOn time and efficient great to have a direct flight with no stopover. More of the same please.

Andalusia Self-DriveMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrchOnce we had control of events things went quite well with only not being able to visit the full Alhambra a disappointment.

COSTA DEL SOLMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrchFlight too slow. Prop aircraft.

MAJORCAMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrchDirect flight no hassle going to Gatwick for conection

H10 CASANOVAMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrchAs explained in previous box, the time change, the long wait to get off plane, although the Volotea airline was spacious. Return journey, the long delay to book in and nobody sitting by the person...Read more

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?