- missing renewal notice (received only after several requests);
- not receiving answer to my follow-up email question;
- significant (~17%) rise in premium not explained/justified;
Vicki
Flex Insurance
4 years ago
Hi Istvan
Thank you for your feedback.
It appears we had a few different email addresses for you which might be why you didn't receive renewal terms. I can confirm we now have the email address as per your request 04/01/2022.
On renewal multiple rating factors are taken into consideration, some examples include: the individual characteristics of a plan, location, claims in the area, the rise of catastrophes nationally has also impacted our reinsurance costs.
Regards
Vicki
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
4 years ago
Professional and helpful
Michay was very helpful. She was able to answer all my questions and talked me through my options. Professional informative and friendly. I will recommended this insurance to others
2
Rhannwch
CH
Cathryn Hammond
Dilyswyd gan Feefo
4 years ago
What Cathryn Hammond said about Flex Insurance:
Excellent customer service
Listened to my questions, were patient and friendly. Went the extra mile and gave reassurance where needed.
2
Rhannwch
JA
James
Dilyswyd gan Feefo
4 years ago
What James said about Flex Insurance:
Great service
Prompt, cheap, good value for money
3
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
4 years ago
I don't have a opinion at this stage as have not needed to make a claim as
I don't have a opinion as yet.
Rachelle
Flex Insurance
4 years ago
Thank you for taking the time to leave your review. We look forward to making sure your journey with us is seamless if you ever need to make a claim. Please always reach out if you have any questions. thank you, Team CHU
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
4 years ago
Excellent product for my needs
Excellent product for my needs
Rachelle
Flex Insurance
4 years ago
We appreciate your feedback and taking the time to leave a review.
0
Rhannwch
GR
Graham
Dilyswyd gan Feefo
4 years ago
What Graham said about Flex Insurance:
The lady I spoke to was very very helpful and obliging.
Rachelle
Flex Insurance
4 years ago
Hi Graham, thank you for your feedback. We will pass this on to our customer service team who are always striving to give the best possible service to our customers.
0
Rhannwch
LS
Lyddon De Silva
Dilyswyd gan Feefo
4 years ago
What Lyddon De Silva said about Flex Insurance:
Awesome customer service!
Elissa was easy to talk to and was able to provide all the information regarding the insurance I was looking for and supplied a quote via email straight after the call had finished.
Rachelle
Flex Insurance
4 years ago
Thank you Lyddon! We will ensure Elissa receives this wonderful feedback.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
4 years ago
Extremely pleasant and helpful.
The personal service we received from Elissa over the phone on 2 occasions was exceptional for which we were very grateful .
Rachelle
Flex Insurance
4 years ago
We appreciate your feedback and will ensure we pass it on to the wonderful Elissa. Team Flex
0
Rhannwch
JA
James
Dilyswyd gan Feefo
4 years ago
What James said about Flex Insurance:
The GOAT
Wow!! This would have to be the greatest underwriting agency in the history of the universe. Well done team
Rachelle
Flex Insurance
4 years ago
Hi James,Thank you for your kind words and positive feedback. Our teams work hard to provide the highest level of service to our customers.We appreciate you taking the time to share your feedback with us and the community.
Team Flex
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
