They were the cheapest provider I could find and they offered exactly what I needed.
Elissa Huges was a great help on the phone and went above and beyond to provide me with the information that I...
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0
Rhannwch
SU
Susan
Dilyswyd gan Feefo
4 years ago
What Susan said about Flex Insurance:
Very satisified
Very prompt with quote requests
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
4 years ago
A response to my question would have been expected.
Vicki
Flex Insurance
4 years ago
Hi
So that I can follow up, could you please
•Forward a copy of the email to sales@chu.com.au marked to my attention, or
•Provide a quote number / policy number, or
•Advise what was in the subject field of your email
Regards
Vicki
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
4 years ago
No one contacted me at all to review
Contact us to tell us more about your product or why we should review and what we should review.
Vicki
Flex Insurance
4 years ago
Hi
Thank you for taking the time to provide your feedback. As CHU is continuously looking at making improvements to our website, documents, service levels etc are you able to specify what your experience was in relation to?
Regards
Vicki
0
Rhannwch
MA
Mariah
Dilyswyd gan Feefo
4 years ago
What Mariah said about Flex Insurance:
Great service
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
4 years ago
I found the CHU website very frustrating. Sections that indicate optional choices did not seem to allow this. Site kept freezing and auto filling sections where variable responses seem to be...
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Rachelle
Flex Insurance
4 years ago
Thank you for your feedback. We have taken your feedback about the Flex application form (that you gave us via phone) and are currently making some changes. We appreciate it to help improve what we do.
0
Rhannwch
SH
Shane
Dilyswyd gan Feefo
Victoria
4 years ago
What Shane said about Flex Insurance:
Very helpfull & easy to deal with thank you
I called for a quote for a Body Corporation insurance renewal the Agent that helped was was exceptional the way I was assisted as I had a lot of questions the guidance I received I can highly...
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0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
4 years ago
They answered their phone straight away, answered questions thoroughly, easy and quick to get the insurance we needed.
0
Rhannwch
BS
Bevan Sharp
Dilyswyd gan Feefo
4 years ago
What Bevan Sharp said about Flex Insurance:
+ and - !!
Contacted by email because the online quotation software was not functioning. Sent requested details by email and had a quotation VERY soon thereafter. UNFORTUNATELY dearer that our current insurer.
Miche
Flex Insurance
4 years ago
Hi Bevan, thank you for your feedback I will respond directly via email.
Regards
Miche
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
4 years ago
If you make a commitment, honour it
Taken from an email I have just replied to from Flex saying they can no longer respond to my request to provide alternative pricing or policy options as the policy has now been renewed:
I'm...
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Miche
Flex Insurance
4 years ago
Good Afternoon,
Thank you for your feedback. It's disappointing to hear you did not receive a response to your email. Could you please advise whether you have received a response in the meantime. If not, could you please provide your email address so we can locate your questions and respond as a matter of urgency. I will also share your feedback with my team leader to review for coaching purposes.
Regards
Miche
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
