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Flex Insurance Adolygiadau | Adolygiadau Gwasanaeth Cwsmeriaid ar gyfer https://www.feefo.com/reviews/flex-insurance | Feefo

Arddangos pob 200 adolygiad

Susan

3 years ago

Dyddiad y pryniant: 02/06/2022

What Susan said about Flex Insurance:

Very satisified

Very prompt with quote requests

Gweld adolygiad cwsmer llawn

Cwsmer Dibynadwy

3 years ago

Dyddiad y pryniant: 20/05/2022

A response to my question would have been expected.

Vicki

Flex Insurance

3 years ago

Hi So that I can follow up, could you please •Forward a copy of the email to sales@chu.com.au marked to my attention, or •Provide a quote number / policy number, or •Advise what was in the subject field of your email Regards Vicki

Gweld adolygiad cwsmer llawn

Cwsmer Dibynadwy

3 years ago

Dyddiad y pryniant: 04/05/2022

No one contacted me at all to review

Vicki

Flex Insurance

3 years ago

Hi Thank you for taking the time to provide your feedback. As CHU is continuously looking at making improvements to our website, documents, service levels etc are you able to specify what your experience was in relation to? Regards Vicki

Gweld adolygiad cwsmer llawn

Mariah

3 years ago

Dyddiad y pryniant: 01/04/2022

What Mariah said about Flex Insurance:

Great service

Gweld adolygiad cwsmer llawn

Cwsmer Dibynadwy

3 years ago

Dyddiad y pryniant: 28/02/2022

I found the CHU website very frustrating. Sections that indicate optional choices did not seem to allow this. Site kept freezing and auto filling sections where variable responses seem to be...

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Rachelle

Flex Insurance

3 years ago

Thank you for your feedback. We have taken your feedback about the Flex application form (that you gave us via phone) and are currently making some changes. We appreciate it to help improve what we do.

Gweld adolygiad cwsmer llawn

Shane

Victoria

3 years ago

Dyddiad y pryniant: 02/02/2022

What Shane said about Flex Insurance:

Very helpfull & easy to deal with thank you

I called for a quote for a Body Corporation insurance renewal the Agent that helped was was exceptional the way I was assisted as I had a lot of questions the guidance I received I can highly...

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Gweld adolygiad cwsmer llawn

Cwsmer Dibynadwy

3 years ago

Dyddiad y pryniant: 31/01/2022

They answered their phone straight away, answered questions thoroughly, easy and quick to get the insurance we needed.

Gweld adolygiad cwsmer llawn

Bevan Sharp

3 years ago

Dyddiad y pryniant: 19/01/2022

What Bevan Sharp said about Flex Insurance:

+ and - !!

Contacted by email because the online quotation software was not functioning. Sent requested details by email and had a quotation VERY soon thereafter. UNFORTUNATELY dearer that our current insurer.

Miche

Flex Insurance

3 years ago

Hi Bevan, thank you for your feedback I will respond directly via email. Regards Miche

Gweld adolygiad cwsmer llawn

Cwsmer Dibynadwy

3 years ago

Dyddiad y pryniant: 10/01/2022

If you make a commitment, honour it

Taken from an email I have just replied to from Flex saying they can no longer respond to my request to provide alternative pricing or policy options as the policy has now been renewed: I'm...

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Miche

Flex Insurance

3 years ago

Good Afternoon, Thank you for your feedback. It's disappointing to hear you did not receive a response to your email. Could you please advise whether you have received a response in the meantime. If not, could you please provide your email address so we can locate your questions and respond as a matter of urgency. I will also share your feedback with my team leader to review for coaching purposes. Regards Miche

Gweld adolygiad cwsmer llawn

Istvan

3 years ago

Dyddiad y pryniant: 11/01/2022

What Istvan said about Flex Insurance:

- missing renewal notice (received only after several requests); - not receiving answer to my follow-up email question; - significant (~17%) rise in premium not explained/justified;

Vicki

Flex Insurance

3 years ago

Hi Istvan Thank you for your feedback. It appears we had a few different email addresses for you which might be why you didn't receive renewal terms. I can confirm we now have the email address as per your request 04/01/2022. On renewal multiple rating factors are taken into consideration, some examples include: the individual characteristics of a plan, location, claims in the area, the rise of catastrophes nationally has also impacted our reinsurance costs. Regards Vicki

Gweld adolygiad cwsmer llawn