Service is ZERO! The GoTo seat we ordered arrived quickly, but immediately after trying to sit our daughter in it, we knew it was not going to work for her. She has extreme scoliosis and the straight...
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Richard
Fireflyfriends - UK
8 years ago
My sincere apologies for the delay in response, but I hope you can see that we were responding, it just didn’t appear in your inbox, for some reason. I was hoping you may find time to amend the feedback you gave on Feefo, I totally understand your frustration as you must have assumed that we were just ignoring your emails, when we were not, a technical fault was to blame. This is of course up to you, but it would be greatly appreciated.
Regards,Richard,
Cwsmer Dibynadwy
8 years ago
After leaving my rating, I finally received phone contact from the company. The explanation was that they had emailed me several times but somehow it didn't go through. I looked all over my email account (inbox, trash, spam, and used my email's search option) and I found no emails anywhere. I have never had a problem receiving emails prior to this. Plus, I did receive ONE email from them earlier asking for the order number. And then suddenly no more emails came. Thankfully, the problem was resolved. I was able to return the GoTo seat and received a full refund. I just think there is a problem with customer service, especially if the customer has a complaint or need s to return an item. I am simply glad this finally got resolved.
We just bought the 2nd Upsee because it's just great product!
During the winter we use it dor skiing and we just LOVE it! You should try it to😊
Thank you Firefly for making it happen❤️
Richard
Fireflyfriends - UK
8 years ago
The Upsee was designed to open up the world for children and enjoy new experiences, we are delighted to hear that this is the case for you. Thank you for your kind feedback!
Product reviews
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Richard
Fireflyfriends - UK
8 years ago
Thank you so much for your kind feedback, it is greatly appreciated.
Dyddiad y pryniant: 01/01/2018
1
Rhannwch
Cwsmer Dibynadwy
8 years ago
Schnelle Lieferung ,alles gut funktioniert
Richard
Fireflyfriends - UK
8 years ago
Thank you for your kind feedback!
Product reviews
Richard
Fireflyfriends - UK
8 years ago
Thank you so much for your kind feedback, it is greatly appreciated.
Dyddiad y pryniant: 20/12/2017
0
Rhannwch
TC
Trusted Customer
8 years ago
What Trusted Customer said about Fireflyfriends - UK:
I have amazing products. And yes I would recommend them highly.
Richard
Fireflyfriends - UK
8 years ago
Thank you for your kind feedback!
Product reviews
Richard
Fireflyfriends - UK
8 years ago
Thank you so much for your kind feedback, it is greatly appreciated.
Richard
Fireflyfriends - UK
8 years ago
Thank you so much for your kind feedback, it is greatly appreciated.
I ordered the Splashy and it was ordered and delivered to my doorstep in less than 5 days... And at Christmas-time too... Awesome!
Richard
Fireflyfriends - UK
8 years ago
We do everything we can to ensure a prompt and pleasing experience for our customers, delighted to hear this was the case here. Thank you for your kind feedback!
Richard
Fireflyfriends - UK
8 years ago
We do everything we can to ensure a prompt and pleasing experience for our customers, delighted to hear this was the case here. Thank you for your kind feedback!
Firefly make products for children with special needs to improve and enhance special needs family participation. It's not just what we make, it's what we make possible.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Firefly make products for children with special needs to improve and enhance special needs family participation. It's not just what we make, it's what we make possible.
