Excellent exotic pet insurance company would highly recommend. Amazing customer service.
Amy
ExoticDirect
4 months ago
Hello,
Thank you so much for taking the time to leave a positive review, we are extremely pleased you were happy with the service (:
Kind regards
The Exotic Direct Team
policy covers almost all my needs. Simple to apply for and renew. Not had experience of making a claim but feel confident it will go smooth should I need to claim in the future.
Amy
ExoticDirect
5 months ago
Hi,
Thank you for taking the time to leave feedback, its much appreciated!
Kind Regards,
The Exotic Direct Team :)
I found it easy straight forward to insure my pet
Would recommend to anyone
Amy
ExoticDirect
5 months ago
Hello,
Thanks for taking the time to leave feedback for us. We really appreciate it and are glad you were happy with our service.
Kind regards
The Exotic Direct Team :)
The customer service is good there is a live human at the end of the phone line if you have any concerns.
The costs are not the lowest but they do cover a wide range of animals. The process is via...
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Amy
ExoticDirect
5 months ago
Hello,
Many thanks for taking the time to leave feedback, it’s much appreciated and our customer service team will be so happy to hear this.
Thanks for the great feedback on our claims service.
Kind regards
The Exotic Direct Team :)
Person on phone very helpful with sorting my policy after losing one of my chinchillas, and helpful with processing of claim
Amy
ExoticDirect
5 months ago
Hi there,
Thank you so much for taking the time to leave a positive review, we are extremely pleased you were happy with the service (:
Kind regards
The Exotic Direct Team
Been with you for a while now and so far I have no complaints.
What can I say about? well for me it is Excellent.
Amy
ExoticDirect
5 months ago
Hello,
Many thanks for taking the time to leave feedback, it’s much appreciated and our customer service team will be happy to hear this.
Kind regards,
The Exotic Direct Team
Very friendly and helpful I got all my x6 reptiles insured so very happy with the service I received
Eva
ExoticDirect
5 months ago
Hi Peter,
thank you so much for the positive review! we are grateful you have trusted us to keep your pets safe.
Kind regards,
The Exotic Direct Team :)
Excellent renewal experience, didn’t need to do anything.
Have been with Exotic for years.
Always had a good experience and always helpful when I needed it.
Definitely recommend.
Eva
ExoticDirect
5 months ago
Hi Tracey,
Thank you so much for taking the time to leave feedback, it’s much appreciated and our customer service team will be happy to hear this!
Kind regards,
The Exotic Direct Team :)
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.