How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Adolygiadau ExoticDirect

Arddangos pob 1,994 adolygiad

Mr Alvaro P Velosa

Dilyswyd gan Feefo

2 years ago

Uploaded Media

View all media (1)

What Mr Alvaro P Velosa said about ExoticDirect:

Fast response and professional

Vet recommended the site is quick and effective my rabbits they really happy rabbits living only inside the house free I will buy again

Catherine

ExoticDirect

2 years ago

Thanks for taking the time to leave feedback for us and sending us a lovely photo of your beloved rabbits. We really appreciate it and are glad you were happy with our service.

Cwsmer Dibynadwy

Dilyswyd gan Feefo

2 years ago

Very good service

I needed to use you a few weeks back and had no trouble claming. Was very quick, very easy and got money back within a week. Very good service.

Catherine

ExoticDirect

2 years ago

Hi, Many thanks for the positive feedback on our claims, our aim is to make things as simple as possible. Kind Regards, The Exotic Direct Team

Miss Edwena Wright

Dilyswyd gan Feefo

2 years ago

What Miss Edwena Wright said about ExoticDirect:

I did not give permission for my documents to be sent by E Mail and have only just received them

Catherine

ExoticDirect

2 years ago

Hi Thank you for your feedback. Please contact us by email at enquiries@exoticdirect.co.uk or by calling on 0345 982 5505 with your policy number and full name and address so that we can locate your records and investigate this for you. Kind regards, The Exotic Direct Team

Cwsmer Dibynadwy

Dilyswyd gan Feefo

2 years ago

Uploaded Media

View all media (2)

Easy to navigate the website and good value. Snickers and Twix approve

Catherine

ExoticDirect

2 years ago

Hi, Thank you so much for taking the time to leave a positive review, we are extremely pleased you, Snickers and Twix were happy with the service (: we love the pictures! Kind Regards, The Exotic Direct Team

Miss Nicola Fraser

Dilyswyd gan Feefo

2 years ago

What Miss Nicola Fraser said about ExoticDirect:

With what I’ve been told it’s good

Catherine

ExoticDirect

2 years ago

Hi Nicola, Thanks for the five star feedback, it means a lot. Kind Regards, The Exotic Direct Team

Mr Krishna Badheka

Dilyswyd gan Feefo

2 years ago

What Mr Krishna Badheka said about ExoticDirect:

Helpful and friendly personals.

Catherine

ExoticDirect

2 years ago

Hi Mr Badheka, Thanks for the great feedback on our service levels, we aim to please. Kind regards The Exotic Direct Team

Cwsmer Dibynadwy

Dilyswyd gan Feefo

2 years ago

Not had to make a claim, but always very competitive in price and followed up with a call when my email address changed and the renewal bounced back to ensure I was happy to renew.

Catherine

ExoticDirect

2 years ago

Hi, Thanks for taking the time to leave feedback for us. We really appreciate it and are glad you were happy with our service. Kind regards The Exotic Direct Team

Mrs C Goss

Dilyswyd gan Feefo

2 years ago

What Mrs C Goss said about ExoticDirect:

Great service

Easy to use website. Easy to contact and always helpful.

Catherine

ExoticDirect

2 years ago

Hi Mrs Goss, Thanks for taking the time to leave feedback for us. We really appreciate it and are glad you were happy with our service. Kind regards The Exotic Direct Team

Mrs Janice Battrick

Dilyswyd gan Feefo

2 years ago

What Mrs Janice Battrick said about ExoticDirect:

Excellent friendly service

Catherine

ExoticDirect

2 years ago

Hi Janice, Thanks for the great feedback on our service levels, we aim to please. Kind regards The Exotic Direct Team

Mr Nicholas Hayball

Dilyswyd gan Feefo

2 years ago

What Mr Nicholas Hayball said about ExoticDirect:

Long standing customer, always happy with the service

Excellent service

Catherine

ExoticDirect

2 years ago

Hi Nicholas, Thanks for the great feedback on our service levels, we aim to please. Kind regards The Exotic Direct Team

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Dysgwch fwy am Feefo

ExoticDirect Adolygiadau

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?