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The Cumberland Adolygiadau

Rated
Exceptional

Kinder Banking - It's In Our Nature

Service
4.8
/5
Product
4.8
/5

5

4

3

2

1

2,118

189

31

17

17

2,372

ratings over the past year

Arddangos pob 12,447 adolygiad
MH
Mrs Helme
1 day ago
Dyddiad y pryniant: 25/07/2025
What Mrs Helme said about The Cumberland:
Very positive
Friendly, professional, succinct, well paced - really couldn’t have asked for a better experience. I shall be using the Cumberland again.
0
Rhannwch
Cwsmer Dibynadwy
1 day ago
Dyddiad y pryniant: 21/08/2025
Local, friendly and reliable - suits me sir!
I needed to change some of my finances around. Ciaran quickly understood my requirements, explained the terms and conditions of my changes and quickly sorted out the paperwork. The service was...

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0
Rhannwch
Cwsmer Dibynadwy
1 day ago
Dyddiad y pryniant: 14/08/2025
Opening a current and savings account
Very thorough and helpful. Answered all the questions we had. We have been kept informed about our switch which is happening shortly
0
Rhannwch
Cwsmer Dibynadwy
2 days ago
Dyddiad y pryniant: 22/08/2025
The appointment was on time and carried out efficiently .
The telephone appointment to open a 1 year fixed rate ISA and arrange the transfer of funds from another provider was carried out efficiently and the appointment call was on time. I was made aware of...

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James
The Cumberland
1 day ago
Thank you for leaving such a positive review, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service provided.
0
Rhannwch
Cwsmer Dibynadwy
2 days ago
Dyddiad y pryniant: 20/08/2025
Brilliant
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James
The Cumberland
1 day ago
Thank you for leaving such a positive review, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service provided.
0
Rhannwch
MC
Mrs Connor
Wigton Cumbia
2 days ago
Dyddiad y pryniant: 22/08/2025
What Mrs Connor said about The Cumberland:
Excellent
Excellent service by Darcie at Kingstown Branch
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PaulM
The Cumberland
1 day ago
Thank you for leaving such a positive review Mrs Connor, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service that Darcy provided.
0
Rhannwch
MW
Mr Wickham
Silloth
2 days ago
Dyddiad y pryniant: 22/08/2025
What Mr Wickham said about The Cumberland:
Great service.
The account was very easy to set up and the staff on-line and at the Silloth branch were very helpful.
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James
The Cumberland
1 day ago
Dear Mr Wickham, thank you for leaving such a positive review, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service provided.
0
Rhannwch
Cwsmer Dibynadwy
2 days ago
Dyddiad y pryniant: 22/08/2025
Shaun was very good all the way through the telephone call
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Shaun Veitch
The Cumberland
1 day ago
Thank you for leaving such a positive review, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service provided. Thank you, Shaun
0
Rhannwch
Cwsmer Dibynadwy
2 days ago
Dyddiad y pryniant: 21/08/2025
Feedback
It was very efficient, clean and all done over the telephone. You arrange to ring two months in advance and the phone range exactly on time. All questions answered.
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James
The Cumberland
1 day ago
Thank you for leaving such a positive review, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service provided.
0
Rhannwch
Cwsmer Dibynadwy
2 days ago
Dyddiad y pryniant: 21/08/2025
Postage
Normally the service is top notch but with the state of our postal service to send an important document 2nd class and not with the correct amount for a large letter meant it took 14 days to arrive...

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Emma
The Cumberland
8 hours ago
Thank you for sharing your feedback. We are sorry that your experience was not an amazing one. At the Cumberland , we strive to provide the best experience we can for our customers. Thank you for accepting our apology, we will pass on your comments.
0
Rhannwch
Am The Cumberland
As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.
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Cumberland House, Cooper Way, Carlisle, Cumbria, CA3 0JF, United Kingdom
Award

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

Why trust Feefo reviews?

Am The Cumberland
As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.