Fantastic service from fantastic people, right the way from the salesman to the accounts to the delivery people they were all first rate. They even remembered that we told them we were having work...
delivery times are completely incorrect. was told delivery of my sofa would be 8-10 weeks. After week 12 of moving into our new home and sitting on the floor i started to be annoyed and asked for...
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Hannah Nielen-Groen
Cousins Furniture
10 years ago
Thank you for taking the time to leave us feedback; it is appreciated.
We have looked into your order and can only apologise that there was a delay to your order. The lead time quoted at the time of order is an estimated lead time and, while we do our best to deliver in the time quoted, there are occasionally delays that are out of our control.
With regards to Mr Shotton, he was, at the time of your email, out of the country and your email was passed to our operations manager to handle. We can only apologise if you feel that your issue was not handled well enough by our senior management but please accept our assurances that your issue was given attention and dealt with as promptly as possible and that our operations manager offered you the best gesture f goodwill he was able to.
We hope that this experience will not prevent you from shopping with us in the future.
Once again, thank you for taking the time to leave us feedback.
Once again, thank you for taking the
Very pleased with it, in fact it is called a small sideboard but I am amazed how much it holds. The delivery was promised on a certain day, and this date was kept to. The delivery men were very...
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
