I would recommend Cousins for their customer service and for their excellent choice of carpets from economy to luxury. I would buy from them again. We used their fitter to fit our carpet and he did...
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Product reviews
Dyddiad y pryniant: 04/01/2016
0
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
10 years ago
What Trusted Customer said about Cousins Furniture:
The service in the shop was only OK, not really encouraged to buy anything, the sales guy did not seem that interested. Also when we went to collect the items, the staff there did not seem that...
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Product reviews
Dyddiad y pryniant: 02/01/2016
0
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
Dudley
10 years ago
What Trusted Customer said about Cousins Furniture:
I thought that the wardrobe was nice but it was very misleading how large the wardrobe had been from the photograph on the Cousins webiste. The staff did not seem very supportive when I tried to ask...
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Hannah Nielen-Groen
Cousins Furniture
10 years ago
Thank you for taking the time to leave us feedback, it is appreciated. We are sorry that you were not pleased with the service provided by our recommended furniture assembler and your comments have been passed on to the relevant person.
With regards to the wardrobe itself the dimensions are available on the website and we are sorry if they were not prominent enough. We can only apologise for this.
Unfortunately, we do not have anyone on staff who could assemble flat pack furniture for you on staff which is why we work with a small number of external assemblers.
Once again, thank you for taking the time to leave us feedback and we hope that this experience will not deter you from shopping with us again in the future.
Product reviews
Dyddiad y pryniant: 22/02/2016
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
10 years ago
Excellent and helpful
Product reviews
Dyddiad y pryniant: 09/01/2016
0
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
Yardely Birmingham
10 years ago
What Trusted Customer said about Cousins Furniture:
Thank you for taking the time to leave us feedback. We are sorry that you had difficulties assembling the desk and can only apologise if the instructions were not up to standard. Unfortunately the instructions are written by the manufacturer and we have no control over this.
With regards to the leather being marked please do not hesitate to contact our customer service department on 01216652000 who will attempt to assist you with any issues.
Hannah Nielen-Groen
Cousins Furniture
10 years ago
Thank you for taking the time to leave us feedback and we do appreciate it. We are sorry that the service you received form our delivery team was not of the standard expected, either by you or us.
If there are any other issues with the table please do not hesitate to contact our customer services department who will he happy to assist you.
Once again thank you for your feedback.
Dyddiad y pryniant: 30/12/2015
0
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
Sheldon Birmingham
10 years ago
What Trusted Customer said about Cousins Furniture:
Excellent customer service when purchasing the items. Very thorough, not pushy. Problems arose with delivery because the warehouse had taken delivery of a kingsize rather than a superkingsize bed...
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
With regards to the wardrobe itself the dimensions are available on the website and we are sorry if they were not prominent enough. We can only apologise for this.
Unfortunately, we do not have anyone on staff who could assemble flat pack furniture for you on staff which is why we work with a small number of external assemblers.
Once again, thank you for taking the time to leave us feedback and we hope that this experience will not deter you from shopping with us again in the future.