Buying and ordering via knowledgable staff was excellent, less so was our trying to change our delivery address subsequent to placing the order. Despite providing, as requested by Cousins, written...
Took several months to deliver items. I was not kept updated on the status and had to call several times to find out what was happening.
Hannah Nielen-Groen
Cousins Furniture
10 years ago
Thank you for taking the time to leave us feedback.
We are sorry that your experience shopping with us was not of the standard expected and we can only apologise that you were not kept up to date with the status of your order.
Please accept our assurances that this is not the norm and that our staff are trained to ensure that customers are informed of any changes that may impact on their order.
We hope that this experience will not prevent you from shopping with us again in the future.
Once again, thank you for leaving us feedback. It is appreciated.
Product reviews
Dyddiad y pryniant: 17/03/2016
0
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
Birmingham
10 years ago
What Trusted Customer said about Cousins Furniture:
The sales man was very helpful, it just took ages to find one free.
Product reviews
Dyddiad y pryniant: 02/05/2016
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
10 years ago
I ordered the Parker Knoll Full recliner with dual motor but when I arrived home I noticed on the invoice it was the Parker Knoll recliner. Rang them up and there was no problem but was told the...
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Hannah Nielen-Groen
Cousins Furniture
10 years ago
Thank you for taking the time to leave us feedback. It is appreciated.
We are sorry that your experience shopping with us was not of the standard expected. Unfortunately we are unable to exclude the VAT from prices without written proof. We are sorry if this was not communicated to you clearly.
We are however glad that we were able to do a price match for you and that you are happy with your chair.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
