Cousins delivered the wrong suite. This may have partly been the fault of the manufacturer but Cousins’ performance in correcting the mistake was simply dreadful. They failed to re-order the suite...
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Hannah Nielen-Groen
Cousins Furniture
10 years ago
Thank you for taking the time to leave us feedback.
We are sorry that you are unhappy with the service you have received from our customer service department and we can only apologise for this.
Despite our best endeavours, we acknowledge that mistakes do occasionally happen and we regret that your order was one of these rare occasions.
Firstly, we would like to start by sincerely apologising for the upset you have been caused for the delay in you receiving the correct replacement furniture caused by an internal mistake which, unfortunately, had a detrimental effect on the length of time it took to acquire a replacement item for you.
Having looked into your order it appears that our customer services department did send you a credit note as a gesture of goodwill and that this was accepted.
Once again, thank you for taking the time to leave us feedback.
Product reviews
Dyddiad y pryniant: 11/01/2016
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
10 years ago
Always helpful and polite
Product reviews
Dyddiad y pryniant: 14/08/2016
0
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
Manchester
10 years ago
What Trusted Customer said about Cousins Furniture:
The manager was very knowledgable, helpful and friendly. We found the sofa we wanted within 5 minutes of entering the store and took delivery within two weeks.
Product reviews
Dyddiad y pryniant: 30/07/2016
0
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
Oldham
10 years ago
What Trusted Customer said about Cousins Furniture:
Never let me know my stuff has arrived I had to phone up
Hannah Nielen-Groen
Cousins Furniture
10 years ago
Thank you for taking the time to leave us feedback. We do appreciate it.
We are sorry that you experienced issues with your order and can only apologise for this. Please accept our assurances that this is not the norm and that our staff are trained to contact customers to keep them informed of the progress of their order and we are sorry that this does not appear to have happened in this case.
We hope that this experience will not prevent your from shopping with us again in the future.
Once again, thank you for taking the time to leave us feedback.
Product reviews
Dyddiad y pryniant: 31/05/2016
0
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
West Midlands
10 years ago
What Trusted Customer said about Cousins Furniture:
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
We are sorry that you are unhappy with the service you have received from our customer service department and we can only apologise for this.
Despite our best endeavours, we acknowledge that mistakes do occasionally happen and we regret that your order was one of these rare occasions.
Firstly, we would like to start by sincerely apologising for the upset you have been caused for the delay in you receiving the correct replacement furniture caused by an internal mistake which, unfortunately, had a detrimental effect on the length of time it took to acquire a replacement item for you.
Once again, thank you for taking the time to leave us feedback.